Customer Service Agent - Outsourcer Global Discover how you can start earning great rewards and savings simply for running your business. Free interview details posted anonymously by Qantas interview candidates. I am proficient in the entire Microsoft Office suite and am a go-to for colleagues on anything in Excel and PowerPoint. I interviewed at Qantas (Sydney) in Mar 2022, as group meeting that present of marketing about the company and individual interview that introduce your self and questions about job position and roll play when you meet hard customer, I applied online. I got 5 questions based on my CV and resume. Start your trip in the exclusive surrounds of one of our world class airport lounges. Applicants must be Australian or New Zealand permanent residents. 3. At the end of each shift, I was responsible for balancing the cash and checks in my till against the transaction registered. Good Customer Service from Qantas - sbsfaq.com Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. If so, mention this. From my own perspective, I have the ability to take direction from others and also to take the lead on things when I am the expert in any situation. 2. By posing this question during your interview, your interviewer is looking to get a sense that you believe in safety first and will both obey all safety and security measures and promote them among your coworkers. What key skills from that experience would you bring to this role? Performing a high level of Customer Service for both domestic and international passengers Check-in duties, gate assist with passengers boarding and arriving flights Working on a 7-day rotating shift, processing payments and helping service all areas of domestic and . Deals on Qantas flights across a range of Australian and international destinations. This employer has not claimed their Employer Profile and is missing out on connecting with our community. Did you do anything notable? We had to come up with an ad campaign for Qantas. How come the meeting with your supervisor was so much more effective, and how did this meeting solve the problem exactly? Check yourpoints balance,transfer points,update your details,claim missing points,top-up points,manage bookingsand more. Toggle navigation beckton gas works railway; how to find ceres in your chart Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. I love to brainstorm and hear other people's ideas and expand on them! I applied online. It will redirect you to the airline's official page. Reason 3: Good customer service can lead to lasting relationships. Assure the interviewer that you would, and remind them that you understand how crucial it is that everyone is safe and secure at the airport. Great! A poor customer experiences and how did you handle it. The process took 7 weeks. After that they sent me a e-mail and asked me to do a online recorded interview, witch you just had to answer some questions front of your phone and recorded it. If you've already created your profile, you can sign in and access your application and personal information to update if necessary. ", "I would apologize and explain the flight is in fact sold out, I would then do my best to try and find an alternative flight and or route that would suit the customer while listening to their needs and being empathetic.". If your interviewer asks you any questions during your interview about having a clean driving record, driving a Qantas Airways vehicle will likely be part of the job. I interviewed at Qantas (Brisbane) in Jul 2016. Assessment day I attended the morning session (apparently there was also an afternoon) 16 people in total we were split into groups of 4 Bookcar hire,car specials,commercial vehiclesandairport transfers. I also was trained to follow guidelines when accepting written checks and testing large bills for counterfeiting. Located at Perth Airport, this role will see you delivering highest standards of Safety and Customer Service to all Qantas customers, both internal and external. In any customer service and sales type role, the ability to say no to a customer in a professional and even educational manner is extremely important. Customer Service Agent (Former Employee) - San Francisco, CA - January 14, 2021. . I applied online. Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. "In my current role, I work with customers over the phone and with those who come into our location in-person, and I'm most often the first face they see. I explained to him that while our drive through menu did explain all condiments on the sandwiches, I'd be happy to have another sandwich made to his order at no extra cost. customer service agent qantas jobs. What are you most excited about when it comes to the role? View baggage allowances, purchase additional baggage, learn about dangerous goods or track lost baggage. The purpose of this page is to help you prepare for your job interview. Working in a fast-paced, outdoor operational environment, you will load and unload customer baggage, transport it to terminals and aircraft and operate a range . Free interview details posted anonymously by Qantas interview candidates. I interviewed at Qantas in Feb 2023. How to connect with us through Social media platforms. Until 31 March 2023, earn 100 Qantas Points per diner at over 18,000 restaurants around the world. In those moments, I've learned that I need to step back, take a deep breath, and assess the situation before I go any further. He was berating our cashier and having heard this from the kitchen area, I immediately went out to try and calm the situation down. I called the Qantas Platinum Frequent Flyer line at 2:15am and told the customer service rep of my problem. Fly with us and discover the Qantas difference. Request wheelchair assistance. Whether it's welcoming seasoned business travellers or checking in first time holiday makers, our Customer Service Agents deliver the first elements of service and customer care at the airport. qantas customer service agent recruitment process Will you cover the medical costs. Your interviewer will be looking to hear that you are an agile team player who gets along well with others, is able to take direction, and is able to grab the bull by the horns and take the lead, when needed. Why were you the one who took the initiative to solve this problem? As an Agent Team Member, you will receive. As you can see from my resume, I have no gaps in employment over the last 15 years of my career since high school. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. I interviewed at Qantas (Melbourne) in June 2017. I made the decision to monitor our customer wait times and track the total number of complaints that we were getting for a week long period before approaching our management about the need for an upgraded phone system. ", "I would explain to them I would look into this for them but I can only comply with Qantas policies, but assure them I would do the best I can and explain to them what Qantas has to offer for the money they may spend!". Qantas hires headhunters to find Joyce replacement If you don't have direct experience with either of these duties, let your interviewer know that you are ready and willing to handle these tasks. qantas customer service agent recruitment process Check yourpoints balance,transfer points,update your details,claim missing points,top-up points,manage bookingsand more. This will give you the best chance of being short-listed for the next stage. Great job! I interviewed at Qantas (Sydney) in Jun 2017. Why do you want to be a customer service agent? If you do not complete and pass the relevant background checks, your job offer will be withdrawn. We do not have advertisements on our pages but we do try to make money through paid-memberships. If hired for this role, I would make sure that I learn and adhere to all CASA regulations while on the job.". ", "I am very friendly and can help to put the customer at ease if they are feeling a little anxious, I would assure them we will get them to their destination and answer any questions they may have! For work rights in other countries, contact the relevant authority for that country. In just three short months, we took a handful of proposals to our director that involved redistributing duties among our staff to be more streamlined in our work. describe a time you saw a staff were doing something dangerous Detail-oriented? If so, talk about a time when you successfully handled an inquiry that initially you weren't sure how to handle. What was different about these new timesheets that made the employees actually fill them out? Group assessment; If good customer service is provided, this can lead to lasting relationships with a candidate, whether or not they become a hire or not. If the role you are interviewing for is customer-facing say you have strong communication skills which will help when working with customers. Establish customer relationships and follow up with customers, as needed. PGDM; Specialisations. Several examples include: Aww crap I was in a panic. ", "We were having trouble with employees putting in timesheets, so I researched online timesheets and found a solution to this, I proceeded to set this up, train the employees to use the timesheets, and then implemented their use, then each week all timesheets were automatically on my computer for processing.". Compare and book travel insurance for your next trip. Find out more about inflight dining, entertainment, seat maps and more. The first time you apply, you'll need to create an account with us. Also, talk to the interviewer about how this experience will allow you to hit the ground running at their company. Find out how to boost your businesses Qantas Points with a choice of American Express payment solutions. I would soak in all in-person training and any online module training that I would be put through during my orientation. Looking to dive into your ability to problem solve with this question, your interviewer will be looking to hear that you are quick and resourceful in looking to provide great service to the passengers of Qantas Airways. Use a customer-focused, needs-based review process to educate customers about insurance options. If fortunate enough to join the Qantas Airways team, I would bring this same level of dedication and leadership to the customer service team.". Qantas has hired headhunters to find a replacement for Alan Joyce as the airline seeks to replace arguably the most polarising figure in corporate Australia. Customer service | Qantas Careers AU I interviewed at Qantas in Feb 2023. There was a question about working in a high pressure environment In my job, that was ensuring that cooler temperatures were taken and recorded at set times each day, making sure all packaged food was labeled with an expiration date and all uneaten food was disposed of properly and timely. After that they invited me to attend the Assessment day. Earning points couldnt be easier. Step 7; Recieved job offer. We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. ", "Yes, I have had a few, many years ago I worked in a store and bakery where I would take calls and direct them to the right departments, take orders, deal with customer complaints, etc. As a Customer Service Agent at Qantas Airways, you will be expected to provide great service, accurate information, and resolve issues for potential customers over the phone. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. I applied online. Make sure that you also reiterate to your interviewer that you are willing to learn and master every aspect necessary for this role. Did you develop an action plan with them? I applied online. You must create your own answers, and be prepared for any interview question in any interview. Customer Service Agents are based in Sydney, Melbourne, Brisbane, Perth, Adelaide and Canberra, some regional areas, and overseas locations including New Zealand, Singapore, Hong Kong, China, Thailand, India, the UK and America. Well Overdue: Qantas' Woeful Customer Service Finally Gets Called Out Cabin Crew (20) Customer Service Agent (11) Flight Attendant (9) . Glassdoor users rated their interview experience at Qantas as 71.6% positive with a difficulty rating score of 3.00 out of 5 (where 5 is the highest level of difficulty). A poor customer experiences and how did you handle it. I had a chat interview for my first processing. The process took 2 days. Join Qantas Frequent Flyerorsubscribe to Red Email today. Aug 2022 - Present8 months. Customer Service Agent Interview. I got chat interview with Qantas. This is listed in order of the recruitment steps I went through and the process for me personally was longer than I expected. Discover how you can start earning great rewards and savings simply for running your business. Being responsible? ", "Yes, I do! There was a question about working in a high pressure environment Travelers can often be very unreasonable to deal with for the staff at Qantas Airways and your interviewer needs to hear that you have a calm, cool, and collected approach to handling unreasonable customers. As well, Qantas Airways requires that an employment verification check does take place as well, where the airline will look into at least the last 10 years of your employment history. Theyve given me a lot of hope by put me on hold, sending update email about my application since August 2018 till August 2019 and they informed me that they has no opportunities to assess my application. Terms and conditions apply. If policy didn't allow this, I would explain this to the customer and let them know why we have the policy in place. To really sell your ability to hit the ground running if hired for this position, talk to your interviewer about your plan to learn and master whatever programs are required for this role. Qantas - Customer Service Agent | Glassdoor Request wheelchair assistance. What was your favorite team work and what did you do for it, Glassdoor users rated their interview experience at. How to Answer: Why Do You Want to Work Here? It was a simple and comfortable process , mostly talking about prior experience, challenges, technologies used, achievements, etc. Be specific with your answers they want examples Book your perfect holiday with a flight and accommodation package. One minute you can be working with customers on ticket transactions and the next minute you will be needed to contact customers who had a flight rescheduled, so your ability to stay organized is critical. It roughly took three hours, and you had a ten minutes break. First, you need to click here. Sydney NSW. Find out how to boost your businesses Qantas Points with a choice of American Express payment solutions. Motivated and resilient change management champion who strongly believes in the power of collaborative teamwork and continuous improvement and experienced Customer Service Expert with a demonstrated history of working in the banking and aviation/service industry.