Google Australia told us it let Viagogo back on because the reseller has cleaned up its act and is no longer engaging in the sort of trickery that the Federal Court found unacceptable. I bought 2 blackpink ticket a month before the concert for 550eur per person. a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. Why is the price printed on the ticket different to what I paid? When We receive an offer by PayPal, We will obtain an authorization from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. Stay away from them!!!! ACCC Chairm Rod Sims said Viagogo's business practices were unacceptable. He described one category of representations as having been made on an industrial scale. We will not allow You to buy or sell tickets before You have registered with Us. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). you might incur adebt to the Commonwealth. Viagogo40.5StubHub - SportBusiness Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. Given its chequered past, it's no surprise that its recent re-entry on Google coincided with a resurgence of Viagogo complaints to NSW Fair Trading. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. 5.3 Disclosure of Information. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. If a ticket is sold for more than the allowed cap, the event organiser may cancel the ticket and refuse entry to the person who holds it. Read Customer Service Reviews of www.viagogo.nl - Trustpilot In March 2017, we referred Viagogo to the ACCC and later handed it a Shonky Award. Read more: 1. Elton John gig ticket scam prompts consumer warning about Viagogo after This charge is in addition to the amount originally paid for the tickets. Service 195 Value 190 Shipping 165 Returns 160 Quality 175 This company does not typically respond to reviews Positive reviews (last 12 months): 2.4% Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. AEST = Australian Eastern Standard Time which is 10 hours ahead of GMT (Greenwich Mean Time), abc.net.au/news/viagogo-fined-$7-million-for-misleading-consumers/12725434, Australia's biggest drug bust: $1 billion worth of cocaine linked to Mexican cartel intercepted, Four in hospital after terrifying home invasion by gang armed with machetes, knives, hammer, 'We have got the balance right': PM gives Greens' super demands short shrift, Crowd laughs as Russia's foreign minister claims Ukraine war 'was launched against us', The tense, 10-minute meeting that left Russia's chief diplomat smoking outside in the blazing sun, 'Celebrity leaders': Mike Pompeo, Nikki Haley take veiled jabs at Donald Trump in CPAC remarks, Hong Kong court convicts three members of Tiananmen vigil group for security offence, as publisher behind Xi biography released, 'How dare they': Possum Magic author hits out at 'ridiculous' Roald Dahl edits, Vanuatu hit by two cyclones and twin earthquakes in two days, Viagogo denies misleading customers in face of consumer and industry backlash, Viagogo, a ticket reseller with few fans among consumers, gets stung by Google, Federal Court finds ticket reseller Viagogo misled consumers, Rare sighting of bird 'like Beyonce, Prince and Elvis all turning up at once', Emily was studying law when she had to go to court. 2.8 Notification. It would also add significant fees to the initial price, including a 27.6% booking fee, that were not disclosed until late in the booking process. A member who wants to buy a ticket first scans the viagogo database for tickets listed by Sellers that match the Buyer's desired tickets. Facebook page for Australian Department of Home Affairs, LinkedIn page for Australian Department of Home Affairs, Visa Entitlement Verification Online (VEVO), (Subclass 870) Sponsored Parent (Temporary) visa. 6.7 Third Party Information. Corporate Office 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA Phone line opening times - Greenwich Mean Time (GMT) English: 24/7 German: 07:00 - 19:00 Spanish: 08:00 - 23:00 Viagogos responses were described by the judge as giving it the appearance of being a company that is indifferent to the interests of Australian consumers and which prefers to elevate its own profit motives above those interests, even when on notice of the potential for harm being done. If tickets are not consecutive, then the Seller must create a separate listing. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional "failure to return fee" of 200 per season card that is not returned to the payment method that was used to purchase the tickets. First, don't use Viagogo. Viagogo is charged with breach of contract, unjust enrichment, and violations of Florida's Deceptive And Unfair Trade Practices Act. Since that time, we have overhauled our platform a process that included consultation with consumer protection regulators in a number of countries., We are carefully considering todays decision and for that reason we cannot provide further comment at this time.. Our findings are backed up by our sister organisation in New Zealand, Consumer NZ, which recently did a similar investigation and advises New Zealanders to avoid the site. 7.2 Copyright. Ticket resellers: Viagogo reviews | news.com.au Australia's leading Sellers who commit to send tickets directly to viagogo are not required to confirm the order. If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. Your IP: Be the first to hear about special offers. The Viagogo Refund Class Action Lawsuit contends that Viagogo's action is in direct violation of the company's stated policy. 3.1 Accurate Descriptions. They're appealing the fine and have been granted a stay order, meaning they don't have to pay until the appeal is heard. Read more: Given its chequered past, it's no surprise that its recent re-entry on Google coincided with a resurgence of Viagogo complaints to NSW Fair Trading. It also failed to adequately disclose to consumers that it was not a primary ticket seller. viagogo Reviews 16,114 Bad 1.3 VERIFIED COMPANY www.viagogo.com Visit this website Andras Fekete 9 reviews GB 13 hours ago I purchased a ticket on viagogo but I purchased a ticket on viagogo but they changed the currency after payment. 2. In August 2017, the ACCC announced it was taking Viagogo to court. Piggyback tickets may not be sold in the same listing. viagogo is a global online platform for live sport, music and entertainment tickets. In what appears to be an all-encompassing reach for self-exoneration, the Google spokesperson tells us "we are not the regulator of secondary ticketing". If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. Ticket-holders to postponed events will be able. use your ImmiAccount to request the withdrawal of your application by submitting form 1446. your Prospective Marriage visa was cancelled by the Minister (unless you have requested for it to be cancelled) or, you had lodged an application for a Partner (subclass 801) visa and paid a reduced VAC because you held a Prospective Marriage visa or. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. That same year, we reported on the case of 71-year-old Dugald Docherty of Adelaide, who paid $2201 for a ticket to see European soccer titans FC Barcelona take on Real Madrid. Posted by July 3, 2022 la times podcast on viagogo refund australia July 3, 2022 la times podcast on viagogo refund australia 198.54.123.248 Viagogo | ProductReview.com.au 3.4 Indemnity. We pay our respects to all Aboriginal and Torres Strait Islander peoples, their cultures and to their elders past, present and emerging. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. To post a ticket for sale on viagogo You must first register with the Site. 2.5 Tax on Seller Proceeds. Consumers urged to avoid viagogo | NSW Government Stay informed. Viagogo must sell StubHub's non-US business - BBC News The official website will usually direct you to the authorised ticket seller. Additional information can be found in our FAQs and on the ticket details pages. Tickets to the Ashes cricket series were also advertised at $330.15, but sold for $426.81 after fees were added. Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. Yet we didn't see any mention on Viagogo that our tickets may be duds, and Viagogo refused to acknowledge to media in the recent Elton John case that the rejected tickets were fake. Viagogo misled thousands of consumers into buying tickets at inflated prices when they created a false sense of urgency by suggesting tickets were scarce and when they advertised tickets at a lower price by not including unavoidable fees.. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. After much argument and many emails, they finally agreed to pay me for the tickets, though it took about six weeks and more emails to get the payment processed and the money returned. ), And although the price was shown in Australian dollars during the first two steps, on the final screen with the final price we were informed: "This is an approximate conversion. ASK FOR A REFUND FROM THE RESELLER. They do not deliver the tickets, the ticket holder is supposed to deliver them, and if they do not deliver them, nothing can be done. momentum in tennis physics. 2. Ticket Marketplace Viagogo Faces The Music Amid Claims Of - Forbes Third, watch out for drip pricing. Ticket reseller Viagogo has been ordered to pay a penalty of $7m for misleading consumers. The ticket was sent to my home address which I took to Singapore, this ticket cost me all up $600.00 Australian dollars, unfortunately the day I got in Singapore I lost the ticket, when I contacted Viagogo they just wiped there hands even though I had a account with them. See something that's not quite right in this article? Dont think you would be the lucky one. But when we recently shopped for tickets, we found Viagogo is still up to some of its old tricks. In proceedings brought by the Australian Competition and Consumer Commission (ACCC), the federal court. 6.2 Waiver of Consequential Damages; Liability Limit. Copyright (c) 2006-2023, viagogo AG. If your application is outstanding but you no longer wish to proceed with the application you need to: Follow these steps to check the status of your payment and request a refund: Generally, you will not be givena refund just because: If you think we made a mistake that caused you to lodge your RRV application in error, let us know. 5.4 Making Adjustments. Viagogo Reviews - 1,777 Reviews of Viagogo.com | Sitejabber If you search for the tickets and the website has the word Viagogo in the URL, do not buy. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. Hundreds of tennis fans who bought tickets on Viagogo were turned away from the Australian Open in 2017. Adelaide woman Samantha Wells paid $388 for two seated tickets to Elton John's concert. The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. 6.3 Allocation of Risk. With less than 48hours to go until the event, viagogo emailed to say the tickets were no longer available and my only option was to accept a refund. Try to get in touch with the reseller for a refund. Find out more about fact-checking at CHOICE. Hello has anyone had a successful outcome from viagogo through paypal. To register, You must provide your real name, address, phone number, and email address. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. She was told that up to 200 people had also been turned away due to fake tickets. If the re-seller is refusing to refund, contact your bank and ask how to file a dispute against the charge made on your card. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.10 and 2.15, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). Viagogo will never pay you after you sold your tickets and you can never get back your money. A Viagogo spokesperson said the penalty decision covered a period of less than eight weeks. By using our Site, You agree to accept this Agreement. NSW Fair Trading announced in July 2021 Viagogo was under investigation for potential breaches of the Fair Trading Act and ACL. "Todays $7 million penalty sends a strong signal to businesses like Viagogo conducting business in Australia that they cannot get away with profiting from misleading Australian consumers about the price of the tickets they are selling," he said in a statement. Overview Viagogo has a consumer rating of 1.27 stars from 1,777 reviews indicating that most customers are generally dissatisfied with their purchases. In 2017, 400 people who bought tickets to the Australian Open tennis tournament on Viagogo which referred to itself at the time as the "official' ticket seller for the event were turned away at the gate. Just as before, when you make a ticket selection, the clock starts ticking. viagogo is rated "Bad" with 1.3 / 5 on Trustpilot Viagogo to pay $7 million for misleading consumers | ACCC Can I Get a Refund from Viagogo? - GetHuman You will pay NT$9225. ACCC has fined ticket reseller Viagogo $7m for misleading Australian consumers by charging significantly more than its advertised price for popular events such as the Ashes and the musical, The Book of Mormon. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. NSW Fair Trading investigating Viagogo for unlawful behaviour. Stay Up to Date Be the first to know about the latest events and special offers privacy policy Regional Settings Country: Australia Language: English (Australia) Currency: US$ United States Dollar More Help Centre About Us Affiliates Careers Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. Sellers can Report a Problem using the Report a Problem link on the online confirmation page. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. The standard would require ticket resale websites to show the original face value of tickets and disclose the fact that the websites are not the original ticket sellers. I brought a Westlife ticket from Perth Australia for their concert in Singapore on the 16th February 2023. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. Why do my tickets have someone elses name on them? How do I change the email address on my account? Also, if the name of the band or performers appears in a black box on that same website, followed by the word tickets, do not buy.