does stubhub refund cancelled events

San Francisco, CA 94105, A copy of the Notice of Dispute form is available through a link in the user agreement on StubHubs website (or by searching for StubHub notice of dispute on Google), and a copy is appended to this article as Exhibit A, StubHub Article, Notice of Dispute. Blockchain Technology Makes Buying Concert Tickets Cheaper, And May End Robots Buying In Bulk, Tri-State Coronavirus Travel Advisory Quarantine List, Resources, Hotlines, Unemployment & Covering Bills, Remote Learning Tools For Parents Teaching At Home, CBS2's Dr. Max Answers Your Health Questions. The settlement stems from allegations that in March 2020 StubHub changed, the company's "FanProtect Guarantee" policy that offered full refunds of the purchase price and fees for canceled. According to court documents, when the pandemic caused wide-spread cancellations of events, StubHub reassured customers they would be receiving cash refunds, but they could opt to get a credit instead. Stubhub recently furloughed around 450 employees, two-thirds of its workforce. 2018 Techboomers All Rights Reserved, https://techboomers.com/how-to-support-techboomers, A monetary refund, up to the full value of your tickets, FanCode credit, for use towards future StubHub purchases, up to the full value of your tickets, Replacement tickets of equal or greater value than the ones that you purchased. Copyright 2023 CBS Interactive Inc. All rights reserved. Moyles had a similar experience: She requested a refund on March 17 and was told to hang tight for processing. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many customers, the company told The Associated Press. Instead, theyre offering customers 120% credit for the canceled purchases, according to a letter from the companys president. 2023 Cox Media Group. 2875 Michelle Dr., Ste. (In an interview with Axios, Cassidy said of the furlough, Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now.). Read more about our event cancelation policy. Get browser notifications for breaking news, live events, and exclusive reporting. If a team, venue, or event organizer invalidates a ticket to implement social distancing requirements, well treat the order as canceled. A StubHub official said Wednesday the company doesn't discuss active litigation. Terms & Conditions. Those will be paid out by the end of May. Refund Policies for Ticketmaster, StubHub, Telecharge, TickPick. And best of all, the practical effect of StubHubs user agreement requiring it to pay all the arbitration costs (these costs alone can run several thousand dollars, which is probably a lot more than the cost of the concert tickets youre asking to be refunded), and possibly your lawyers fees and costs too, is that StubHub should be strongly incentivized to pay your refund claim rather than dispute it.[7]. Refunds will reflect within 5-7 business days and any Gametime credit used towards the purchase will be available immediately. Another seller, who requested anonymity, says he sold one pair of tickets on the platform to a popular event in Los Angeles scheduled for March 8, and did not receive his payout for more than a month, only after raising holy hell. He says he called 10 times and heard similar reasons for pay delays: issues with PayPal. [9] See Paragraph 22, Section B, titled Arbitration Procedures., [10] https://www.adr.org/sites/default/files/Consumer_Demand_for_Arbitration_Form_3.pdf. Are you willing to go through this process of a rescheduled event when you dont know what the future holds for you and how its going to be happening and what your seats are even going to be, because everythings changed; or do you want a refund, consumer lawyer Craig Kimmel said. Yes, the coronavirus is causing issues with everything ranging from everyday life to professional sporting events and everything in between, but StubHub wanted to assure everyone they would be taken care of. Ticket sales volume had crashed at the same time as they'd been receiving chargebacks from customers and requests for refunds on cancelled shows. Tap Tickets in the navigation bar at the bottom. Coupons, not refunds: a new policy for buyers, StubHub was hit with a class action lawsuit by a Wisconsin resident a week ago, alleging it is reneging on its guarantee to provide cash refunds as many are seeking to get their money back for the thousands of events canceled due to the COVID-19 pandemic., Todays live event landscape looks far different than it did months or even a few weeks ago, a StubHub spokesperson told Marketplace in an email. Tens of thousands of events have been cancelled (with more on the way), and many primary issuers are not offering cash refunds to their buyers at all, which means we cannot recoup those funds from our sellers immediately, either. Places like Vivid Seats, Gametime and SeatGeek are still offering refunds, or credits of equal value for future use. The credits are valid through the end of 2022. Select the ticket group you'd like to sell. Thats everything that we can tell you about StubHubs returns and refunds policy! For full information about the FanProtect Guarantee, and how it works for you as a ticket buyer, click here. If you've purchased tickets, you'll . It was a waiting game until March 30. You cannot return tickets that you bought on StubHub, as StubHub does not sell any tickets itself. Yes Our FanProtect Guarantee protects sellers, too: We guarantee you on-time payment for the tickets you sell, according to our terms. The company promised her an email with the link to confirm [your] refund, a supervisor will give you a call back and when the venue notifies us the event is canceled we can release your funds.. Buyers: We'll add a credit worth 120% of the total amount you paid for the impacted event to your StubHub Wallet. When an event is canceled, you will receive a StubHub coupon worth 120 percent of your original order. Learn more about disclosing health and safety requirements on your listing. It depends on where they got those tickets. StubHub was pressing hard to get money. If your event was canceled, in most cases you won't need to do a thing: we'll inform you of the cancellation and refund the amount you paid for your tickets, including all fees (except UPS and retail pickup, and fees on certain Major League Baseball purchases) on the same payment method used for purchase. When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. All Rights Reserved. Most venues, ticket platforms, and resellers are offering full refunds (ticket fees included) when an event gets canceled. If no timely response is received from StubHub regarding your Notice of Dispute form, you may then initiate an arbitration proceeding against StubHub by filing a Demand for Arbitration Consumer Arbitration Rules form with the AAA. 2023 www.jsonline.com. It was no problem canceling New York City hotels. This Rewards Cash is ready to be used right now through the Vivid . But another major sticking point in all of this is event postponements, an entirely separate category of cases. Thats when Woody, Moyles, Kreifels and many others learned that the refunds werent coming. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois If you are denied entry or are dismissed from the event due to your failure to comply with these policies, you will not be compensated for your order. Unfortunately, not all ticket sellers and venues are making it that easy. They're trying to claw that back. 21, et. Its important to know your consumer rights when you ask for a refund. 100 StubHub, however, wont offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceledonly credits. After a canceled event, StubHub charges the seller for the amount collected. Canceled Event Info Mar 28 Tue 8:00pm Ibeyi Cat's Cradle - Carrboro, NC See Tickets Apr 15 Sat 8:00pm Los Temerarios Usa Tour Greensboro Coliseum Complex - Greensboro, NC See Tickets Apr 22 Sat 7:30pm North Carolina Theatre Presents The Color Purple Martin Marietta Center for the Performing Arts (fka Duke Energy) - Raleigh, NC See Tickets This argument incorrectly assumes that StubHub has not already paid sellers for tickets that sold prior to the unprecedented wave of cancellations, or that all sellers have a net positive balance with StubHub. In 14 states including California, Florida, New Jersey and New York, local laws already allowed customers to get cash refunds if they contacted customer service. And new figures show more than half of ticket holders still haven't gotten their money back. McMillan says StubHub denied him a refund, saying the March 20 game was only postponed, not canceled. This doesnt mean, of course, that folks arent having any trouble with some of these other major marketplaces. What resale sites like StubHub are doing to the price of your ticket, How much a Super Bowl ticket will cost you and how its changed, Lets do the numbers: The money spent on the Rio Olympics. You do have to be careful not to agree to something you dont want, like a voucher for the future, because that could change your legal standing. Please also read our Privacy Notice and Terms of Use, which became effective December 20, 2019. Reply from StubHub UK. To enjoy unlimited access to our journalism, subscribe today. If a ticketholder can't attend, they can resell their tickets on StubHub with no selling fee. Learn about careers at Cox Media Group. We will notify you that the event was canceled and provide instructions on how to obtain the refund or credit. The StubHub promise used to be every order is 100% guaranteed, but now due to the coronavirus, the company is no longer giving refunds. If you can no longer attend the event, you can relist your tickets and we'll waive the sell fee. Now, the company is the subject of two class action lawsuits That is why we updated our policy to provide all customers a 120% credit for events canceled after March 23.. Unless you want a refund. Worth to consider! No representation is made that the quality of legal services to be performed is greater than the quality of legal services performed by other lawyers. Stated performance for THIS DATE, THIS EVENT, is canceled. In addition to the Demand for Arbitration, Consumer Arbitration Rules form itself, youll also want to include the following: These documents may be submitted to the AAA via its website (www.adr.org) or by mail. The Associated Press. Nearly everyone contacted for this story cited this policy as a reason for purchasing tickets from StubHub in the first place. See Paragraph 22, Section C, titled Costs of Arbitration, in the user agreement. Daphne, AL 36527 11 investigates: Policies for getting refunds on canceled, postponed events this summer, President Donald Trump says he spoke with several families including Antwon Rose's, Next stimulus package: It could include vacation credit, second check, Man accused of damaging Pittsburgh police SUV during violent protest pleads not guilty, Ohio restaurant gives shoutout to our employee of the month: Pa. Gov. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. If an event is canceled, you will get a credit worth 120% of your original order, or a full refund, your choice. If an event is rescheduled or postponed, your ticket will be good for the new date. May 3, 2021, 9:57 AM PDT StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it. But with thousands of events wiped out, StubHub says it can no longer afford that business practice, and instead will offer a 120 percent site credit once an event has been officially canceled.