2.3 Username and Password. Viagogo may have to pay back millions of pounds to fans We take no responsibility for such issues. 6.3 Allocation of Risk. Like. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. Super Bowl Ticket. Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. Apparently not. I consider myself to be relatively savvy when shopping online, but this is something I fell foul of when I moved home recently, resulting in several painful calls to a customer service number to explain and rectify my mistake. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. Limerick, County Limerick 35 reviews; "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. The reader's wife had saved card details for an old account on Viagogo years earlier, but as they did not use the website regularly, neither remembered doing so. MARKET REPORT: Airline stocks fly higher as German carrier Lufthansa returns to profit after torrid time during Covid pandemic, Prove what Britain's worth, says MAGGIE PAGANO: Over last 20 years or so UK investors have fallen out of love with British equities, Leonardo DiCaprio and Kim Kardashian quizzed by FBI over links to fugitive financier, Housing market seeing signs of life after grinding to a halt last year, according to online estate agent Rightmove. Services sector returns to growth but prices keep rising as firms face sharp rise in food costs and higher wages, How I became a 'Popular Investor' followed by others: Businessman who has averaged a 21% annual return since 2015 reveals how he invests, I want to grow my small manufacturing business but I have very few staff are recruiters worth it? Viagogo Reviews (2020) | Is Viagogo Legit & Safe Site? 2.9 Seller's Confirmation Obligation. The tickets were bought and sold online, using the Viagogo fan resale platform. According to several customer Viagogo reviews and feedback (see below) it appears Viagogo is not a 100% reliable ticket source.. As a resale marketplace, ticket availability fluctuates with demandas do prices, and as such, neither is guaranteed by Viagogo.com. The companys full name, according to a well-placed source, is Global Experience Solutions. Claim the difference Go to the event with the tickets you have and then claim the difference in the cost of tickets you asked for and those you received. Theres a problem with my wedding venue or supplier - what are my rights? Claim compensation You may be able to claim some compensation for loss of enjoyment. Sharon Hodgson, the Labour MP who co-chairs a cross-party group investigating ticket abuse, said: It shouldnt be for campaign groups, artists, venues or promoters to monitor a secondary ticketing website to ensure that it is acting legally. Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. " Covered business trip, Spontaneous working environment, Helpful colleagues " (in 11 reviews) " Fast Paced Enviorment that is a good place to learn " (in 10 reviews) Cons. Viagogo Won't pay me for my sold tickets - MoneySavingExpert Forum If I don't spend enough time in the UK, can I be forced to become a 'non-dom'? Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. You may find other users information to be offensive, harmful, inaccurate, or deceptive. Should you save for your child's future by opening a Junior Isa - and is it better to choose cash as interest rates rise or invest in stocks and shares? The ticket seller is responsible for giving you a refund for tickets to a cancelled event. When listing seated tickets, all tickets in the same listing must be consecutive seats. I have since learned that Viagogo pay Google well to turn up first in these searches making people believe that . If you have added a new payment method, remember to click on the "star" icon to make this your default method for getting paid. Viagogo Reviews in New York City, NY | Glassdoor 'This is the benefit of working with a regulated and trusted platform like Viagogo. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. Our customer service team has assisted this customer at length and provided all the information and proof he needed to identify the bank account in question. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. I entered the incorrect email when registering, how do I change it? Are investors underestimating the impact of rate rises? You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. Only some of my tickets have sold. A second source, with knowledge of that company, said it was run by a senior employee at StubHub in Spain. Scottish victims of Viagogo have vowed to keep fighting after the rogue ticket firm were forced to hand back more than 100,000. 6.8 All Sales are Final. Thus, the ticket price shown (before our fees) may include sales or value added tax (US or other) as appropriate. By browsing this website, you consent to the use of cookies. 6.5 Tax Indemnity. The company is actively setting up hundreds of event pages and allowing a single seller, connected to Viagogo, to advertise identikit numbers of tickets that we do not believe they possess. This, Walker said, indicated that someone acting for GES SL engaged in a fraudulent practice known as speculative selling, which Viagogo has said it does not condone. 2. The views expressed in the contents above are those of our users and do not necessarily reflect the views of MailOnline. 6.1 No Warranty. Viagogo, based in Geneva, Switzerland, has not disclosed details of its . Get the transfer info. All of this is happening on the Competition and Markets Authoritys watch, he said, referring to previous efforts by the consumer watchdog to crack down on speculative sales. AXS cannot validate any tickets purchased from Viagogo, StubHub, or any unauthorised third party vendor. Viagogo Reviews: What Is It Like to Work At Viagogo? This Agreement is governed by and interpreted in accordance with the laws of the State of Delaware of the United States of America. Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. Considering they are being taken to the high court of Australia and investigated by Australian consumer commission Id Hope paypal Australia has a duty of care for customers or . At no time do We provide the Buyer's payment information to the Seller. A CMA spokesperson said the watchdog was concerned about these reports of speculative selling.. I had a flight delay, can I get compensation? Find out more about salaries and benefits at Viagogo. During this time, the Site will be temporarily unavailable. Why can't I see my order or sale in my account? . For example, if you bought tickets for the front row and ended up sitting near the back. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. 2.10 Collecting Payment. Here is what happened. Note that this is separate from any Tax viagogo is required to charge on its fees. They then charge a booking fee on top of the tickets. And that is before you consider the millions of shoppers now using contactless payment services such as Apple Pay or Google Pay, or digital versions of a credit or debit card stored on a mobile phone. How do I change the email address on my account? viagogo - Buy & Sell Concert, Sport & Theatre Tickets 7.5 Miscellaneous. 7.1 Ownership of Intellectual Property. 2.13 Ticket Information. Selling a type of mobile ticket and transferring it to the buyer. viagogo Entertainment Inc, which is registered in Delaware, United States of America, offers a service on its Internet site at the address www.viagogo.com (hereafter, the Viagogo Platform) that brings together sellers (the Sellers) of tickets for shows or sporting events (the Tickets) and buyers (the Buyers) for these same Tickets. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. But it is not just these sites where buyers need to be careful. 6.10 Notices. 6.7 Third Party Information. They sold for 369.60 a few hours after dropping them off on Tuesday 23rd of August 8 . Help! Is Viagogo Legitimate??????? - The Student Room 4 July 2019: Following several warnings that viagogo has not done enough to overhaul the way it presents information on its website, the CMA is now moving forward with legal proceedings for. via gogo, viagogo.com | mycashbacks.com 6.6 No Agency. Consumer rights is a division of Which? Court dismisses Viagogo's appeal on misleading representations and Viagogo Reviews 2022: Is Viagogo Legit, Safe or Reliable? - Google Note that Your payment may be withheld if you violate this clause. I can't see my Resale tickets available to buy on the website. 2.16 Season Cards. How sellers get paid Justice Stephen Burley on Friday ordered Viagogo to pay a penalty of $7 million, saying some of the misrepresentations were "on an industrial scale". The Sellers and the Buyers are hereafter jointly referred to as the Members. Nationwide hikes cost of home loans just weeks after cutting them, as swap rates start to rise. How do I change my payment method for getting paid? Contact your bank or credit card company, ask the Financial Ombudsman Service (FOS). By using our Site, You agree to accept this Agreement. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. Borrowing on cars balloons to record levels: Some 41BILLION was locked up in motor finance last year - is this a worry during a cost-of-living squeeze? Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee. Can anyone help me? You consent to the non-exclusive personal jurisdiction and venue of the courts of Delaware. Helen Crane, This is Money, replies:This tricky ticket issue has been going on for quite some time. Ratings by category. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. Dodgy tickets, huge mark-ups - what is Viagogo really up to? The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. One disgruntled customer, Claire Turnham, has started a Facebook group called Victims of Viagogo and spearheaded a campaign to give support and advice to others who feel they have been "ripped . How do I get a refund from a ticket seller? - Which? When you pay a company (rather than an ebay seller or individual), then it is often pending until that company processes your order and captures the pending payment.If they don't process that order and capture the pending payment then the pending status times out at 30 days post-payment.d buyer protection). In November, the firm was required to improve the information it gives to. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. We do not write articles to promote products. What is the viagogo complaint handling process? We will also add sales or value added tax on our fees as applicable. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. Did you find this answer helpful? Contact your bank or credit card company to verify the authorisation of payment to viagogo. 2.8 Pay & benefits. Is buying tickets from Viagogo safe? - Quora The Seller will be paid 5 - 8 days after event if the delivery of the tickets was successful to the buyer. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. This is so we can promote the sale of tickets and items that You list for sale. The site operates a system wehre the tickets don't go on sale until they receieve them. Visit the Payment Methods section to update the details. Why aren't first-time buyers benefitting from an increase in homes if so many buy-to-let landlords are selling up? If you have a Business account, please log in to see the steps that apply to you. 9 Dec 2022 - Seller Support Associate . 3.1 Accurate Descriptions. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. Red Hot Chili Peppers Tickets. 1 Complain to the ticketing website. When We receive an offer by PayPal, We will obtain an authorization from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. Additional information can be found in our FAQs and on the ticket details pages. Walker said it was essential that the Switzerland-based company now remove GES SL listings and said a criminal investigation may be warranted. It appears that, several years ago, your wife had used Viagogo and, perhaps unbeknownst to her, the website was logged in under your account. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. Join the 36,151 people who've already reviewed viagogo. viagogo - Buy & Sell Concert, Sport & Theater Tickets The pattern of these listings combined with evidence from test purchases, indicate Viagogo may be complicit in a multimillion-pound global fraud, said Adam Webb of FanFair Alliance, a music industry group backed by managers of artists such as Arctic Monkeys and One Direction. Since their creation in 2006, Viagogo has expanded into 160 countries and established several lucrative partnerships with ticket vendors for live music, events and sports. You may also file for a claim if your tickets are invalid or not accepted at the venue. Before taking this step we advise that you take a look at our advice on writing a letter before action. A source close to Viagogo said it had no other connections to Global Experience Solutions. PREAMBLE Answer (1 of 10): First, I would like to state that I have no personal experience with Viagogo, and I don't resell tickets on Viagogo, but generally speaking, the online secondary market for tickets (StubHub, SeatGeek,SeatGeel, etc.) Including any such items constitutes a material breach of these terms and conditions. While these do have an option to change the saved card details or address when you pay, the speed of the process means it is easy not to notice if one of them is incorrect. 6.11 Permitted use. 2.4 Listing. Please remember that you will not be paid for this sale. How to cancel a payment to viagogo - PayPal Community This will be deducted from your next payment. 7.2 Copyright. BANK OF DAVE replies, Four in five homes don't have enough buildings or contents insurance cover: Here's how to tell if YOUR prized asset might be underinsured, No fault divorce is 'turbo-charging hasty DIY splits' - but spouses could be worse off if important assets like pensions are overlooked, say critics, 'The Beast' for sale: British-built classic car famed for being embroiled in a Rolls-Royce legal case - with a 27-litre aircraft engine guzzling 8 PINTS of fuel a minute, How to pack the pooch:Cars are now being designed to ensure that pets travel safely too - with some of the best ideas to be put on show at Crufts, Thrills without frills: New five-seater MG5 EV all-electric estate designed with 'keep it simple' maxim in mind, says RAY MASSEY, 'Copycat' scams now make up a THIRD of money fraud: Two victims tell us how they were fooled by people pretending to be a bank and a fashion influencer, Are your investments right for you? 3.1 Accurate Descriptions. Say that you only used the tickets because you have a duty by law to keep your losses to a minimum. Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. Viagogo has said it will stand by another dubious seller, who used a false address in Dundee to list hundreds of tickets." That, claims Webb, is the same seller listing tickets to Lorde shows in . You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. Check the accuracy of the security code (also called CVV2 or CVC2) For Visa, Mastercard, Maestro, Switch and Electron this is the last 3 numbers on the back of your debit card. The CMA, which has repeatedly clashed with Viagogo and StubHub over breaches of consumer law, is already scrutinising the merger of the two companies. Is Viagogo A Complete Scam? - The Money Range These saved payment methods are designed to make life easier, so we don't have to type in our full addresses and payment information every time we make a purchase but as your case shows, it is vital to exercise caution. Chargeback is also particularly useful where the cost of the tickets was under 100 and Section 75 doesn't apply. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. Report. Its worth checking your household insurance to see whether your policy includes free legal advice, or finding a solicitor who offers a free initial consultation. Property body publishes guidelines for homeowners considering installing it, Were mortgage rates below 4% a flash in the pan? There is no standard way to calculate a service charge for particular tickets, but all compulsory fees, whether fixed or variable, must be clearly disclosed at the outset when the ticket price is first displayed. The 'Payment' tab is automatically open. We may investigate complaints and violations of our policies. If you are unsatisfied with your bank or credit card provider, or your claim is unsuccessful, you can ask the Financial Ombudsman Service (FOS) to investigate your case. Controversial website Viagogo scalps tickets for a John Farnham cancer By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. As shares tumble and costs soar Will the fast food giants ever deliver for investors? 0. Yes No Contact Customer Support Regional Settings viagogo Reviews | Read Customer Service Reviews of www.viagogo.co.uk 2.8 Notification. Sellers should use our automated online confirmation process. As you don't use this account any more, when Viagogo told you the final two digits of the card that the money had been paid back to, you didn't recognise them. A spokesperson for Viagogo said it had strict measures in place to ensure the accuracy and compliance of listings and to prevent fraudulent selling, which are audited annually by a third party. Viagogo Reviews: What Is It Like to Work At Viagogo? | Glassdoor 3.2 Other Information. There are typically two types of extra fees charged by ticket sellers on top of a ticket's face value: If the event you have booked is cancelled, rescheduled or has changed location, you are entitled to a refund of at least the face value of the ticket. Viagogo was ordered by the Federal Court to pay a penalty of $7 million. . How do I edit my listing? Don McLean Concert Tickets. Viagogo sells tickets from one fan to another, so it does not issue refunds - instead, it sells the tickets on again and passes the proceeds to the seller. In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. Touts who use this tactic advertise tickets they do not yet have, wait for a buyer to order them, before seeking to procure some from the concert organiser.
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