vivid seats refund vivid seats refund

Since we last reported on how to get your money back, several ticketing sites have updated their terms and conditions, so weve updated this post with the latest information. Vivid Seats operates on the secondary market and maintains one of the largest seller networks in the industry. Event Specific Terms 3. Himbergers problem was preventable. SOME JURISDICTIONS, INCLUDING BUT NOT LIMITED TO THE STATE OF NEW JERSEY, DO NOT ALLOW CERTAIN AGREEMENTS TO INCLUDE THE PROVISIONS OF THIS SECTION THAT (A) LIMIT OR EXCLUDE CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES OF ANY TYPE; (B) LIMIT OR EXCLUDE THE USE OF ANY MULTIPLIER ON OR INCREASE TO DAMAGES; AND (C) LIMIT THE LIABILITY OF VIVID SEATS, AND ANY OTHER INDEMNIFIED PARTY, TO THE GREATER OF (1) THE TOTAL AMOUNT PAID BY YOU, IF ANY, TO ACCESS THE SITE OVER THE PAST TWELVE (12) MONTHS; OR (2) $200. Presumably company records will be used for verification. Sometimes the event organizer will offer a refund for a rescheduled date, and if thats the case for your event, that link will be visible in your Ticketmaster account online. You will not seek a chargeback from a payment card issuer directly on legitimate charges, i.e., where our refusal to refund or credit a ticket purchase conformed to these posted sale terms. Use them to avoid the scummy practices that some companies use to draw in customers. There is no need to contact us right now, the website reads. Were always here to help. SXSW, like many small businesses across the country, is in a dire financial situation requiring that we rely on our contracts, which have a clearly stated no refunds policy. Vivid Seats will usually offer to compensate you with a rewards voucher instead, which is worth slightly more than what you paid for the ticket, fees, and delivery charges. If your event is canceled, you will get 110 percent in Vivid Seats credit, plus 10 percent will go toward MusiCares Foundation, whose mission is to provide a safety net of critical assistance for people within the music industry in times of need, according to Vivid Seats website.If you want cash, you need to contact customer service within seven days of the cancellation, and if your event is postponed, just hold on to your tickets because they will be good for the future date. Our goal is to make your search and purchasing experience as easy and efficient as possible. After you place your order and your order is confirmed, we guarantee that your tickets will be within the listed zone or section listed or one comparable and that you will receive these tickets in time for the event or your money back. Vivid Seats reserves the right to change the delivery method, at its sole discretion, and may deliver tickets for any order up to the event start time listed on the tickets. To the extent state law applies, the parties arbitration agreement and the parties Class Action Waiver shall be governed by Illinois law, subject to conflict of law principles. You will also be able to review the ticket details and the total order price which will include service and delivery fees and any applicable taxes. If a party does not return the list within the time specified, all persons named therein shall be deemed acceptable to that party. IN ARBITRATION, A CLASS, REPRESENTATIVE, OR CONSOLIDATED ACTION OR PROCEEDING WILL NOT BE PERMITTED, AS SET FORTH BELOW. What do I do if my event is cancelled? How do I get my compensation? If you have purchased tickets to an event that has been canceled by the event organizer, you will receive a Rewards Cash loyalty credit for 110% of the full value of your order total, inclusive of base price, fees, delivery charges, less any sums already refunded. Class Period: September 29, 2016 to April 1, 2021. You\'ll receive the next newsletter in your inbox. Not like this, How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. If your event was canceled, your Rewards Cash is available now and ready to be used through the Vivid Seats app towards purchasing tickets for any live event on Vivid Seats. But whats this $452 bill? Following an investigation, or for any other reason, Vivid Seats may, without prior notice, enforce certain consequences for violations of the Sales Terms, attempts to harm Vivid Seats and/or sellers on the Marketplace, or failure to cooperate with an investigation. This is something we cannot and will not do casually or quickly. If you are a part of Alamos Victory Rewards program and are worried about special offers expiring while the theater is closed, Alamos website says When we reopen, well hook you up on all fronts. If you have a season pass to Alamo, billing has been suspended while the theater is closed, but if you wish, you can continue to pay and membership fees will be donated to the Alamo Family Fund to help employees who are facing financial hardship immediately after a natural disaster or an unforeseen personal hardship, according to its website. From among the persons who have been approved on both lists, and in accordance with the designated order of mutual preference, the AAA shall invite the acceptance of an arbitrator to serve. Each listing contains the event name, date, seat location, and price per ticket. Can a vacation rental host cancel my stay and keep my money? It happened to me only once, and I was satisfied with Vividseats customer service. The heading at the beginning of each paragraph is for reference purposes and in no way defines the scope or extent of such paragraph. Exclusive jurisdiction for an arbitration hearing required under the AAA Consumer Arbitration Rules, if any, shall be in Chicago, Illinois. (Weve published them since then; here are the executive contacts for Vivid Seats.). State arbitration laws do not govern in any respect. Vivid Seats is closely monitoring the current global situation involving the coronavirus (COVID-19), especially as it relates to the impact on live events. Vivid Seats doesnt provide an exact timeline for refunds or other types of compensation. As terms and conditions may vary by state or event or over time, the specific terms and options available to you will be clearly explained in this email notice. As a resale marketplace, Vivid Seats lists tickets that come from a vast ne We are only able to issue compensation for events that are officially cancelled by the venue, team, or performer and not rescheduled. No Refunds Tickets | Vivid Seats We list the names, numbers, and email addresses of the Discover executives on this site. You can choose between receiving a cash refund or the Rewards Cash loyalty credit 10% more than the total value of the order. So you have to live in California to get your money back. The parties are not required to exchange selection lists. Vivid Seats to pay $7.5m in refund settlement deal YOUR USE OF THE SITE AND ANY MATERIALS PROVIDED THROUGH THE SITE ARE ENTIRELY AT YOUR OWN RISK. Top 2,652 Vivid Seats Reviews - ConsumerAffairs Hopefully, the pandemic is a once-in-a-lifetime event, and multiple postponements like this will never happen again. Lost, Stolen, Damaged or Otherwise Inaccessible Tickets. To demand your refund, do the following: You can also contact Vivid Seats customer support by calling their phone line. These tickets, like all tickets sold on this site, are backed by our100% Buyer Guarantee. The content, organization, graphics, design, compilation, "look and feel" and all Vivid Seats Property available on this site, including, without limitation, images and written and other materials (the "Contents"), are intellectual property protected under the copyright, trademark and other intellectual property laws of the United States and/or other countries ("Intellectual Property Laws"). If you have Cinemark Movie Rewards points, those will be extended to June 30, according to its website, and its Movie Club membership will pause payments while the theaters are closed. Vivid Seats monitors compliance with these Sales Terms and investigates alleged violations and other complaints against users. Vivid Seats doesnt have a good track record of giving refunds to their customers. They tried looking for another ticket, but since it was very last minute (literally like.minutes before the show) I asked for a refund and they issued it within the next day. In fact, they were canceling their shows and then scheduling new ones, but forcing everyone to attend the new show even if it wasnt convenient or they didnt feel safe. If youre interested in changing your travel plans or making a new reservation, dates for June 1 and later are currently available, according to Disney Worlds website. Livid With VividHow To Demand a Vivid Seats Refund. Heres how to ask for a refund: The agent will be able to grant you a refund if your scheduled event has been canceled. Can I get a refund for my Marriott Vacation Club Points? All sales are final. Vivid Seats Rewards stands out as the only loyalty program in the live event industry. In most cases, the company will send you a notice via email after they confirm that an event has been canceled. Did the company have to return Himbergers money? Further, you and Vivid Seats each agree that the Sales Terms evidence a transaction involving interstate commerce and will be governed by and construed in accordance with federal law to the fullest extent possible. Vivid Seats will provide you with a form to complete. If you had Coachella tickets for the spring, you can get a refund until June 1, according to its website. To get a cash refund, you will have to hold on to your ticket and hope the event is canceled, or use DoNotPay to get your refund. Tickets are typically delivered per this schedule unless the delivery date in the listing is a date in the future (although timelines can vary in individual circumstances): Attendees to live events must abide by the rules and policies of the venue, promoter and anyone else responsible for the event. Vivid Seats has an outstanding track record of providing excellent customer service, and we are committed to helping our customers during this time. Resale Tickets to Events in Illinois: Solely for purposes of 815 ILCS 414/1.5(c), for transactions involving resale tickets to events in Illinois, You or the ticket reseller may elect to submit complaints against one another to the AAA under its rules and procedures. As for the postponed MLB, MLS, NBA, NCAA, and NHL seasons, StubHub will contact you as soon as we have more details, according to the website. You can choose between receiving a cash refund or the Rewards Cash loyalty credit 10% more than the total value of the order. Claim Form: Vivid Seats Refunds for Event Tickets Settlement Cash Claim Form, Case Name: But six months later, Discover found that the charge was valid. Help us improve this article with your feedback. Its also about credit card disputes and when to use them. Please note, the ticket price may be higher than the face value that appears on the ticket. These were the terms when Himberger bought his tickets. All rights reserved. Vivid Seats respects the intellectual property of others, and we ask you to do the same. 1650 Arch Street, Suite 2210 If the investigation results in a finding that you either did not attempt to use your tickets, you were granted entry, or your claim that you were denied entry has been found to be false, you will not be refunded and you may be subject to the consequences described below. As terms and conditions may vary by state or event or over time, the specific terms and options available to you will be clearly explained in this email notice. Badge. If an event is cancelled with no rescheduled date, you will receive a full refund of the purchase price (including delivery charges, less possible restocking fees), or a credit for use on a future purchase, as determined at our sole discretion (this may vary by jurisdiction, including California (see California Business and Professions Code section 22507, under which Vivid Seats will facilitate a request for a refund from the ticket seller). When will I receive my 110% Rewards Cash loyalty credit? The resulting national directives, and state and local government shutdown orders, and other events outside the control of private parties have obviously made it impossible in some cases to hold ticketed live events on scheduled dates. For a dispute or claim relating to the intellectual property of you, Vivid Seats, or any of Vivid Seats corporate family members (for example, trademarks, trade dress, domain names, trade secrets, copyrights, or patents), the list from the National Roster shall be limited to individuals who either previously served as a federal judge or is an attorney who has specialized in intellectual property law for at least ten (10) years. Note that if requests for cash payments exceed the settlement money available, the amounts paid will be proportionally reduced. Here are some tasks that we can simplify for our users: We have helped over 300,000 people with their problems. Vivid Seats then sent me an email saying we had a credit something they had never said in all those months, he says. If you want to sign up for free trials, but dont want to go through the hassle of canceling them, we have another solutionfree virtual credit cards. Your tickets and admission to the event are subject to all venue and/or event organizer/promoter safety and health policies (including, but not limited to, those related to the COVID-19 pandemic), which could include, but are not limited to, health screening or vaccination requirements. . Wondering what else DoNotPay has up its sleeves? As stated above, Vivid Seats is a Marketplace and not associated with any venue so we do not generate tickets and cannot reissue replacements. But it isnt. Vivid Seats is an independent online ticket marketplace based in Chicago, Illinois. Youll also connect with other readers who want to make the world a better place. should have advocated for him instead of rolling over. Vivid Seats will email customers whose events are canceled or postponed. If the issue you are experiencing is not resolved and you are denied admission, you must obtain proof from the venue verifying that you were denied entry and send that to Vivid Seats along with a statement describing the specific circumstances. To stay up-to-date on the events status, monitor the venues website from time to time. UPDATE: Dates and deadlines have been changed for those who received a Supplemental Notice in this case. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. By purchasing tickets from us, you understand that you may be denied entry if you do not sign such waiver and such denial of entry will not be the responsibility of Vivid Seats. Before the pandemic, he paid $689 for two tickets to a Jerry Seinfeld show in Atlantic City. The site, including all site software, databases, trademarks, logos, service marks, proprietary information and materials (and any intellectual property and other rights relating thereto) ("Vivid Seats Property") is owned by Vivid Seats and will remain the property of Vivid Seats. Support : Vivid Seats Customer Support Tickets purchased AFTER the rescheduled date has been announced will not be eligible for this refund, AEG Presents website reads. Events and concerts are continuing to get canceled, so if you had plans for an outdoor festival or Broadway play this summer, make sure to check your ticketing company for information about refunds and ticket credits. During the pandemic, ticket sellers played word games, saying they were simply rescheduling their performances. YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE. Now, VividSeats did respond online saying, If your check-in date is after May 31, you are not covered under COVID-19-related extenuating circumstances. Vivid Seats reserves the right to cancel and refund the buyers order at any time for any reason. Aegean Airlines refunds one ticket but not the other. Vivid Seats, a ticket exchange and resale company, should have refunded the money a long time ago. Unfortunately, no. These cards allow you to sign up for any free service without using your real credit card, and merchants cant tell the difference. FAQs. Learn More. These Bank of America fees drained my kids savings account. VIVID SEATS IS NOT RESPONSIBLE IN ANY WAY FOR THE ACCURACY OR SUITABILITY OF ANY PAYMENT OF TAXES TO ANY ENTITY ON YOUR BEHALF. It also means that the Vivid Seats Marketplace is not the ticket seller and the listed tickets are not listed by Vivid Seats on behalf of any venue, promoter, team, league or organizing group. Due to the unique nature of SXSWs business, where we are reliant on one annual event, we incurred extensive amounts of non-recoupable costs well in advance of March. Your order is then sent to the seller for confirmation. Vivid Seats's third-party sellers list and sell the tickets. NEITHER VIVID SEATS NOR ANY OTHER INDEMNIFIED PARTY ARE OR WILL BE RESPONSIBLE OR LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES OF ANY TYPE (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS OR LOST PROFITS) AS WELL FOR AS ANY MULTIPLIER ON OR INCREASE TO DAMAGES, UNDER ANY CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, STATUTORY, COMMON LAW, EQUITABLE, OR OTHER THEORY ARISING OUT OF OR RELATING IN ANY WAY TO THE SITE, THE MATERIALS ON THE SITE OR ANY TICKET OR SERVICE OBTAINED THROUGH THE SITE (INCLUDING ATTENDANCE AT ANY EVENT). Denying access to the Vivid Seats Marketplace. Vivid Seats sold Himberger a show on a specific day, but Seinfeld postponed the show several times. So should you buy tickets for live events through Vivid Seats? The arbitrator will decide the substance of all claims in accordance with the laws of the State of Illinois, subject to conflict of law principles. Tickets may be delivered via Instant Download, Email, UPS, or Special Delivery for the charge stated during the checkout process.