REGUS CALIFORNIA ORACLE TOWER - 15 Reviews - 17901 VonKarman Ave - Yelp According to its policy, the retainer took 30 days to get back to the tenant. Appreciate your immediate reply. Customer service is simply poor. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. Getting to Forum Corporate is a breeze, with secure underground parking, along with swift access to the I-75 and SR 82. Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal. Repeated attempts to contact Customer Service have been blown off or ignored completely. Get Regus reviews, rating, hours, phone number, directions and more. It won't go in any direction! I update the bank information one time at the beginning of April and when I log in on May 17, the system asked me to enter the bank information again. Here are 8 tips for writing great reviews. Were clear about this from day one. The complaint has been investigated and resolved to the customer's satisfaction. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. commitment remains the same (or increases) and such transfer is not used to extend or renew an existing agreement. Sandra promised me to escalate my procedure below, however, when could I get it safely? If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. *T&Cs apply. As you can see from your statement of account, available online (e.g. Best regards,Michelle SpireAssistant Global Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. Jan 01 - Aug 31 Please email me at
[email protected] with your company name and details. I would recommend that anyone considering using this company to think again! Office staff are always friendly. Whether you work alone, youre growing a start-up, or youre running the worlds most successful corporation our network makes it possible to work near clients, colleagues, or family. Customer Reviews are not used in the calculation of BBB Rating. Helpful (1) Alice C. on 9/22/20 This company bills you for services you do not use. Regus flagged this review for containing harmful or illegal content.Read more. If it has been longer than 30 days, please get in touch so we can investigate further. I couldn't get my retainer and called them. Change is often frustrating and may often fall out of the paradigm of strategies that you may have developed in your management career. I posted the review here and Sandra replied to me. This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal. I made a virtual office agreement with Regus and got an invoice to pay the monthly fee. Theyre a great place to connect with colleagues, clients and other like-minded businesses. Regus keeps its policy for payment from customers, only. Anyone can write a Trustpilot review. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. No staff available for contacting on the event day. With over 3,000 locations globally we have offices, coworking spaces and meeting rooms in every major town, city, and transport hub.
Agile and Scrum Certification Training in Fort Myers, FL Could you please email me at
[email protected] with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. Companies can ask for reviews via automatic invitations. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? this is absolutely gross and scam. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. Could you please email me at
[email protected] with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. Requesting your retainer refund is very easy: simply log into your online account (i.e. A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. Our coworking spaces are designed with collaboration in mind. We also ensure all reviews are published without moderation. It can take many months and still not response. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. We moved in to a Regus office in JAN 2022 and moved out JAN 2023. We also have advised you to remove the center address from your website and request your retainer refund online which you have not done yet. I was a customer with a licensing agreement set to expire on December 31, 2022. but when u need support / CS to talk and solve ur problems its literally non existant. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. Reserve a permanent desk in your favorite space, or simply drop in and hot desk at thousands of locations worldwide. I was using virtual office space. Find event and ticket information. Eventbrite - Learning Zone Inc presents Agile and Scrum Certification Training in Fort Myers, FL - Friday, March 24, 2023 at Fort Myers, FL, Fort Myers, FL. Once they sell you something that will be the end of you being treated as a valued customer. The vital skills students learn will be immediately applicable to their careers. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. But change is necessary and you as a change manager will be expected to lead from the front. I would love the opportunity to help further but havent been able to identify your account. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. You should receive your refund within 30 days after your end date. But when It comes to a refund retainer. Paid for parking online and have now received parking ticket from private company. Now, Regus claims that I owe $1,459.85 for the year 2023, whereas I paid less than $600 for all of 2022.As a responsible business owner, I cannot bring my account current if I do not understand their charges. It goes against our guidelines to offer incentives for reviews. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. Don't be fooled by that. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. After investigating we noticed that your online request was missing. It won't go in any direction! 3. Ts and Cs apply. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. Hybrid working is a better way to work that gives businesses and workers more choice on how and where they work. Access our global network of workspaces and business lounges as often as you need.
Eventbrite page will show up only the start dates of all training sessions. Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. You can work on trying to resolve a billing issue for MONTHS without ever being provided a single actual contact who works at the "helpdesk", and of whom the local agents aren't even allowed to call or email! She apologized to me and promised me to rush to send me it by coming Wednesday. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. He hung up my phone rather than transferring my call to them. A member of our team will get back to you as soon as we have the details. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. Build an instant presence wherever you need to be, at prime business locations. You should receive your refund within 30 days after your agreement end date. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. We will then confirm your retainer refund date and amount in return. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. Thank you! We find it very unfair that for this reason you post a very visible, insulting and untrue review. I am writing this review to express my deep dissatisfaction with Regus' automatic renewal practices at their 477 Madison Avenue facility. Thank you, Lorraine Brule Global Customer Service at Regus. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. Rather than a reply on my retainer, it warned service suspension if I didn't pay its virtual fee. I would love the opportunity to help further but havent been able to identify your account. Getting to Forum Corporate is a breeze, with secure underground parking, along with swift access to the I-75 and SR 82. GO LITERALLY ANYWHERE ELSE. However, I was shocked to discover that my agreement had automatically renewed in October 2022, doubling my monthly fee and resulting in a 100% increase. They signed me up for things that I didn't ask for - didn't realize it in the fine print. As you can see from your statement of account, available online (e.g. Turned up at 450 Bath Road, Heathrow. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. Trustpilot is assessing this review in accordance with our flagging process. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. We appreciate your business. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. We found a responsible person where we inform her about the problem. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! $5520 Service Retainer on file. Become better managers and business leaders by achieving optimal personal and business performance. Its an automated process. same goes with debt collector from malaysia that emailed me abt 3 months ago. Such a transfer may require entry into a new agreement. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care.
Kind regards, Lorraine BruleGlobal Customer Service at Regus. We will then confirm your payment date and amount. I already enter my bank information twice. October 23 evening This does not affect customers who have a permanent space as these are reserved specifically for them. Regus flagged by its software or its Content Integrity Team because they have been unable to verify my authenticity rather than returning my retainer back! Your satisfaction is very important. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. 4. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. Best regards,Michelle Spire. DO NOT give them your payment info, DO NOT sign with them. Absolutely unacceptable behavior. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. Regus are not transparent with their pricing. We also ensure all reviews are published without moderation. Thank you,Lorraine BruleGlobal Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. * All prices shown are valid at the time of inquiry, based on 24-month contracts. Hi Mike, Im sorry if you felt the need to escalate this. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. October 8 We ask all our customers to add an automated payment method to their account. You will regret signing with Regus. Our course will teach you the techniques that will help you embrace change and lead in a way that results in organizational and career transformation. We exclusively work towards building the skill bucket of professionals and corporate groups from various domains. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. Best regards,Michelle Spire. They still continue to send invoices with no one responsible to be there to answer. Not only that, it's hard to get hold of their accounting department. I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. It's an automated process.
PDF These General Terms and Conditions apply to Office/Co -Working - Regus Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. I was using virtual office space. IW Group Services Limited (IWG) is the company, Regus is one of the company's brands. You should request your retainer refund online (for security reasons) and it will be refunded within 30 days after your agreement end date. GO LITERALLY ANYWHERE ELSE. Once they sell you something that will be the end of you being treated as a valued customer.
Regus Reviews | Read Customer Service Reviews of regus.com | 3 of 519 Customer service is simply poor. Reform Skills Inc is a leading high-quality certification training organization for working professionals in the areas of Certified ScrumMaster (CSM), Certified Scrum Product Owner (CSPO), Project Management (PMP), Quality Management, IT Service Management, Digital Marketing, Agile and Scrum, DevOps, Big Data & Hadoop, Data Science, Tableau, Conflict Management among others.