That looks normal. Not worth it, they dont stand by warranty. When it comes to the pieces that Arhaus shoppers are most excited about, there are a few popular requests that customers make again and again. Email Customer Service - Tell Us About Your Experience - Mariano's Now, more than one year later, we still look around and are amazed with the finished proMy husband and I highly recommend Arhaus and Trish. After spending over 20k in this store, they have the audacity to continue to send bills for $200 saying the account isn't satisfied. I mailed both boxes back to Ahaus the same day. Overall, customers have good things to say about Arhaus and their online shopping experiences. A 50% depositmay berequired at time of purchase and will not be refunded if you wish to cancel, return or exchange for reasons other than manufacturer defect or transit damage. The cons: Some shoppers mentioned issues with shipping. We picked the furniture, then we picked the material. We hope you love your Arhaus products and want you to be fully satisfied with every item you purchase. We got the warranty and it still takes months to get our new furniture repaired. Your experience can help others make better choices. Thank you Michael and Sandi Trish and Bob. I have worked with Michael Babcock to furnish two homes. Thank you to Daniel and Michael as well as the professional delivery team. We do not offer pick-ups at our distribution center. For all other orders, contact Arhaus by phone at 866.427.4287 or email [emailprotected]. Date of experience: 08 October 2022 It's perfect for our Great room. I've put my years of data science experience to work and built a site that aggregates 10,000s of customer reviews and independent . If not only for the fact that I love love the Arhaus style, I would definitely go somewhere else to get my furniture and accessories, where customers who pay $$$$ are treated way better! Tracy has been so professional through out the whole experience. From start of purchase to delivery, I am 100% thrilled with my purchase. So here I am still not being refunded by a company that has received the returned items. Love everything! Full-Time. We furnished our dinning room, formal living room and family room furniture at Arhaus. The follow up service is just as slow. From looking at other recent reviews on various forums I'm not alone. Arhaus Furniture | Better Business Bureau Profile They have probably the most interesting and diverse high end furniture range in San Diego. I bought $4500 worth of stuff on the website and they charged me $5500. Love coming here! If any of the above items are refused or returned after delivery, a 50% restocking fee will be applied. We sincerely hope that whatever your interaction with this site, that it is helpful and timely for you, and that the product information here guides you to the best outcome for your daily life. He was rude from the start and seemed annoyed that I was even inquiring about the chandelier. and he said he has to contact with other department to handle this and have her call me back with details, but didn't hear from anybody for a week again. If any items delivered via White Glove Delivery Service are deferred, delivery will occur once all of the items become available and ready to ship. One of the best Furniture Stores, Retail business at 5300 W 119th St, Leawood KS, 66209 United States. Like all things you read on the Internet, understand there is no better judge than yourself. If you are unable to accept delivery beyond 30 days of your merchandise being fully committed in our warehouse, your order must be paid in full and cannot be returned, refused, canceled or exchanged. Laurie. We tried every possible method to inflate without, and it just. you will be providing customer service and space planning assistance, as well as maintaining a sales driven focus. Find out how we combat fake reviews. Arhaus carries around 140 different sofas and sectionals, most of which are made in the US. Most of our products and custom options are available online, however not all pieces are shown. How do I apply for an Arhaus Credit Card? If any of these items are refused or returned after delivery, a 50% restocking fee will be applied. Never got it. They keep apologizing which at this point is worthless to me and say they will give a follow up call or email. Deliveries to Alaska, Hawaii, Canada, U.S. territories and international destinations require custom quotes and order subtotals must be $2,000 or more. From looking at other recent reviews on various forums I'm not alone. I would not recommend this place. 37% of employees would recommend working at Arhaus Furniture to a friend and 42% have a positive outlook for the business. All appeared sturdy and well constructed compared to other places I had visited. On another point the art we have received couldn't have been better packaged and the delivery was great. However, all this can be overlooked when you have the assurance that the person who took the time to care and had the patience to endure the changes and indecisiveness ( Cheryl ) was doing back-flips to accommodate. We want you to love your new piece as much as we do. There was a mishap and we got a wrong ottoman but customer service eventually got it right. I'm very happy that Arhaus has come to San Diego, and given homeowners and renters here the opportunity to find newer and more refreshed styles than those found at the same tired furniture stores we've grown accustom to. We are extremely happy with the items we purchased -- top quality and beautiful style. After finalizing the design the order went in. Partner with copywriters and senior creatives to brainstorm, design and develop creative work that is based on company goals and strategic direction. Both Michael and Kat were outstanding in ensuring the furniture best fit on my deck and was in line with my overall style. The furniture were delivered on time but it took almost two months for the furniture covers got delivered. The pros: Delightful, handcrafted rugs that can enhance the style of your space. They're awesome! All quality and service has been phenomenal. Zane was very attentive and detail oriented, he helped us make wonderful selections to meet our furniture and decorating needs. They assist you in every part of the process. Payments can also be mailed to the following address: Comenity Bank PO Box 182273 Columbus, Ohio 43218-2273. The rooms not only look gorgeous but are functional and comfortable. I do and I don't like this place. After complaining to Arhaus and submitting pictures to the warranty coverage they deemed it to be my fault because I vacuumed the rug approximately 6 times. When it comes to your own comfort, your own body is the only North Star. Restoration Hardware Company Information Company Name: Restoration. Loved working with Etta and Chris. Verition Fund Management LLC lifted its holdings in shares of Arhaus, Inc. (NASDAQ:ARHS - Get Rating) by 14.8% in the 3rd quarter, according to its most recent filing with the Securities and Exchange Commission.The firm owned 219,237 shares of the company's stock after acquiring an additional 28,275 shares during the quarter. Arhaus Reviews, Ratings | Furniture Stores near 5300 W 119th St Somewhere on their web site they tell you that the rug cannot be vacuumed with the rug bar on. They expected me to put the old cushion in the new cover. This stuff happens! Digital Art Director Job in Hudson, OH at Arhaus I was informed that the benches are ready but the table will likely be delayed until May!! Arhaus Furniture NPS & Customer Reviews | Comparably Once you've made your decision, send back the rug swatches within 14 days for a full refund. There is no question that their furniture is beautiful and current. The customer service is reprehensible. I recently purchased a condo after selling my home. I should have looked here first but it was just a small purchase. If you do not want ARHAUS to share your personal information for marketing purposes, please click here and we will remove your name from lists we share with other companies. They were delivered yesterday, and three out of the six had scratch marks on the legs. After inspected the furniture we did notice that some had some problems and we called their customer service right away.We took pictures and sent to them. Arhaus Reviews | Read Customer Service Reviews of arhaus.com - Trustpilot On Arhaus Site, table I orderd takes 9 weeks! No return emails. If it wasn't satisfied, why was I allowed to walk out of the store with furniture, and furniture be delivered. Arhaus Reviews | Read Customer Service Reviews of arhaus.com Arhaus Company Contact Information | Email, Phone Number | Adapt.io 4,200,070 reviews on ConsumerAffairs are verified. (0) Super Helpful (0) They're not great but not a Ripoff (0) Total Ripoff (0) REBUTTAL BOX | Respond to this Report! We have visited many times because we are in the market for a new couch. For a company that touts high quality furniture and high customer satisfaction, my experience horrible. Floor samples and select dcor items are available at local stores to take with you, however store pickup is not available for most items ordered through stores, phone or online. It is your responsibility to ensure furnishings fit in desired rooms, as well as through doorways, stairways, elevators and hallways. DO NOT BUY the worry-free protection. Arhaus sectionals include leather and fabric upholstered styles, modular sectionals, L-shaped and U-shaped sectionals, customizable sectionals, and more. Arhaus Halstead Dining Chairs (Was 1998) - furniture - by dealer For as costly as the furniture the customer service is really bad. I requested new back cushion, fabric only, and was told No. All Reviews Positive Reviews Constructive Reviews What can this brand most improve? Jerry B. said: Montgomery Mall is the premier place to see jailbait. It's was a big change but being empty nesters we felt it was time. All Arhaus sofas are available in Easy Care fabrics, but not all sofas are available in ALL of the different fabric options. The store's GM and his associates are very personable, and give off a very family, one-on-one feel--the type of company I would rather do business with! I've always passed by and have wanted to go in and browse the showroom, but never really found the right time. They wont even send anyone to look at it. Your experience can help others make better choices. The pros: Artistically designed and elegant selection of distinctive lighting pieces. I am very picky and a bit difficultshe was patient, professional with great taste.I ordered a sofa and fabric for my home which she help me choose and simply love everything. It is a bad product as it provides them way too much room to deny claims. Interest will be charged to your Account from the purchase date and minimum monthly payments will increase if the promotional plan balance is not paid in full within the promotional period. No one called. They then promised late August. Read complete details for Arhaus Archarge Credit Card Accounts. Coffee table arrived after extended wait with large black streaks all over it. For an expensive bed frame, I was very disappointed to find a defective and important part of the bed (it was working fine in the store when Chris showed it to me) and I am more disappointed that the store could not help me further. Michael is also a good listener, has an eye for design and is knowledgeable on Arhaus' inventory. With their thoughtful designs, shoppers generally report being satisfied with the quality of Arhaus pieces. We have made several purchases with them to furnish our new home and they have been fantastic to work with. Tonight, we decided to go in to see if we 100% really wanted that couch or if there was anything else that we liked better. I have spent way too much money at Arhaus over the years to be treated so poorly. When it comes to their dining tables, Arhaus has elegantly designed indoor and outdoor tables such as round and rectangular wooden tables, marble tables, metal tables, and hand-distressed tables. How much does Arhaus Furniture - Customer Service in the United States pay? I recently purchased a sectional and a table. The rest showed up November 28, 5 days after Thanksgiving and after my company was gone. The bedroom set has arrived and we couldn't be happier! This is not something that I would have expected from a $3000 dining table. They just ignore the questions. I was so disappointed their attitude, once they sold it they don't care anymore. The invoice is very misleading. The couch bent in the middle and was closer to the floor than the ends. All the dishes I paid full price for and I didn't get to use have since gone on sale. Any damage that occurs upon delivery must be noted on the delivery receipt and reported immediately. Arhaus warrants its merchandise to be free of defects in both construction materials and workmanship from the date of delivery for the number of years noted in our Limited Warranty when used in a residential (non-commercial) setting. The delivery took bit a longer than I expected but when you decide to customize the furniture that should be expected. He offered different seating options to match the table within our budget. Michael is now my "furniture guy" and Kat is my "furniture gal." Not my favorite to say the least. Even worse than this, I cannot get straight answer from the salesperson. The national Arhaus customer service is the worst customer service Ive ever experienced. Can I purchase or redeem an Arhaus Gift Card online? I order 4 faux fur throws on black friday. Cannot be returned. I went in today and found a floor sample chandelier. I, too, have shopped there and was completely ignored by their staff. I truly believe the true measure of a business Beautiful showroom but very unprofessional service, Beautiful store with an impressive selection, The aesthetics of Arhaus is simply beautiful, Well, my husband and I have been looking for chairs for a year now. Debra Cleare helped us with bedroom furniture, accessories and tables. They said "we rarely get delays." they are the one should respect and feel the same way if you really like you furniture you are selling. So she's trying to email inventory to get some answers for meand I also just saw a charge on my credit card statement that was not supposed to be there. If a purchase is made with a rewards certificate and the merchandise is returned, the reward is forfeited, unless making an exchange of equal or greater value at the time of return. Arhaus furniture quality? - Houzz Highly recommend Arhaus as a very good store with beautiful merchandise. Gorgeous product! I also got covers for when it snows here in Colorado. Thank you, Arhaus, and the great sales, delivery and customer services teams. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. Arhaus Sofa Review: Are Arhaus Couches Worth It? - Modern Castle The space has a large open floor plan and I didn't know where to even begin. You have successfully subscribed to our list. A 10% restocking fee will be applied. The nearest store is too far from of you, but you still can try to find the store with 'More Stores Near You', Measuring for Furniture Delivery guidelines. | Consumer Comment Everyone there is incredibly helpful and great to work with too. I had a wonderful experience with Tricia, who came out to see my apartment and made some great choices. The woman stated she would submit an email to UPS and when they responded, she would be in touch with me. With only a copy of a floor plan in hand, Heather was able to understand our aspirations and provide the perfect design suggestions (for both key furniture items and complimentary accessories) that completed our apartment and immediately made our new home exceptional. About. . Thank you again! Our sales associate Massi was extremely helpful and patient with me while I made my decisions. If I place my order, can you hold my items at your warehouse? | Read 21-38 Reviews out of 38 They did finally get our order completed a few months later. Everyone is always so helpful and pleasant to work with. There is an asterisk by the item, but that footnote talks about extra delivery charges for certain states. This was to be a birthday gift and I have this junk. Arhaus has both indoor and outdoor sofas ranging in price from $1500 to $9000+, with unique styles such as curved sofas, leather sofas, chesterfields, modern sofas with a low-profile silhouette, and some customizable sofas. It's for sure my favorite furniture store in San Diego! They sent one email in May to say my order was processing. Worst customer service ever, the sales associate lie to you about the delivery schedule. Arhaus is a handcrafted furniture brand that was founded in 1986. In addition to the top categories above, Arhaus offers a wide array of other home products, such as: Arhaus provides free catalogs to shoppers in the US.Want to shop their newest products? The delivery process was painful and required baby sitting. Business Profile Arhaus Furniture Furniture Stores Headquarters Multi Location Business Find locations Contact Information 51 E Hines Hill Rd Boston Hts, OH 44236-1151 Get Directions Visit. A 50% deposit may be required at time of purchase and will not be refunded if you wish to cancel, return or exchange for reasons other than manufacturer defect or transit damage.