How Aritzia Thrived During COVID-19 & What's Next - The Zoe Report Aritzia Return Policy for Online Purchases If you bought your regular-priced merchandise online, you can return the items within 14 days from the shipping date and receive a full refund. Our eCommerce business continued to surge, increasing 47% on top of the 79% increase we saw in the third quarter last year.. A core value guiding the brand is its give-back initiative, as evidenced by the work it committed to at the start of the pandemic. By the end of May, Aritzia Inc. expected its net revenue is about 45% lower for the current quarter compared with the same time last year due to COVID-19 related store closures and despite a . All sale and discounted items bought in store are final sale. The executive said, while everything is working right now, its about 50% of the way there. The brand, founded in 1984 in Vancouver, is in the process of investing in social media and building that team, he said. Aritzia is significantly increasing precautionary measures to ensure the well-being of its Concierge and Distribution Centre employees. Cision Distribution 888-776-0942 Within 10 days of purchase, you can return your item and receive a refund to the original method of payment, at any boutique in the country you bought it from. Despite the challenges, our beautiful product assortment, best-in-class distribution centre, aspirational website, and response from our loyal clientele led to e-commerce growth in excess of 150% through the end of May 2020.. For purchases made in store, you can return or exchange your purchases in store only. An employee who tests positive for COVID-19 shall be paid at the employee's regular rate until the employee is authorized to return to work per the terms of the Human Resources COVID-19 Guidelines for Employees. As we navigate this complex and challenging landscape, we feel this is the best decision for our people, our clients, our partners and our community as a whole," said Brian Hill, Founder, Chief Executive Officer and Chairman. Warm wishes and happy holidays to you and yours. Your Aritzia, We know youre being overwhelmed with news about COVID-19, and we know its a lot right now. 85% of our employee base is made up of women, including 67% of our Aritzia Leadership Team; three of six executive officers are female; and 98% of our retail management team are women. Clothing retailer Aritzia Inc. is closing all of its stores until further notice as businesses across the country move to help reduce the spread of COVID-19. All of this transpired without having to lay off a single employee. Aritzia is also giving customers the chance to purchase a set for healthcare heroes with a "You Get, We Give" initiative. Get government help during the COVID-19 pandemic with rent, student loans, food stamps, meal programs, funeral expenses, and more. The retailer opened a new boutique in Nashville and expanded four boutiques with its Troy location breaking opening-day and opening-weekend sales, Hill said. Quebec-headquartered retailer Simons also charges a fee of $9.99 plus tax on "each return request," although those who sign up for the brand's free membership can bypass this. With your continued loyalty, weve raised over $4.4 million to support our people and their families. You may opt-out by. Aritzia is well known and deeply loved by its clients in Canada with growing client awareness and affinity in the United States and outside of North America. presentation-ready copies of Toronto Star content for distribution Given this unprecedented period of uncertainty, there can be no assurances regarding: (a) the length of time Aritzia's retail locations will be closed as a result of COVID-19; (b) the COVID-19-related impacts on Aritzia's business, operations and performance, including its ability to remain on track to meet or exceed its stated fiscal 2021 performance targets, (c) Aritzia's ability to mitigate such impacts; (d) credit, market, currency, operational, and liquidity risks generally; and (e) other risks inherent to Aritzia's business and/or factors beyond its control which could have a material adverse effect on the company. A copy of the AIF and the Company's other publicly filed documents can be accessed under the Company's profile on the System for Electronic Document Analysis and Retrieval ("SEDAR") at www.sedar.com. Jennifer Wong, President and COO of Aritzia, Photo Credit: Evaan - https://evaan.com. Cant wait to see you soon. So in an effort to make things easier for you, weve compiled all the facts in one place. Interested? Get our Fashion & Beauty newsletter by tapping the button below. We feel a tremendous amount of empathy for those affected by COVID-19, and like all of you, were extremely grateful for our fearless frontline workers. While 2020 has posed unprecedented challenges, its also illuminated all that we have to be so thankful for. Join the Aritzia Research Community for a chance to provide valued feedback and receive an Aritzia gift card in return. Artizia survived during the COVID-19 pandemic by shifting to a far more intensive digital selling strategy. Returns & Exchanges - Patagonia Help Center Click to View our Accessibility Statement. Half of the leases the company has signed were negotiated after the pandemic began and reflect what he called compelling post-COVID financial terms.. Don't rely on consumers to do the job you should be doing. "Like most companies, when the virus hit, our goal was to make every effort possible to keep our people employed so that we could continue to serve our customers." Section: COVID-19 Return to Work on Campus Series Policy Number: 1102 Responsible Office: Human Resources Effective Date: 7/30/20 Revised: 9/28/21; 11/2/21; 1/13/22; 10/19/22 POLICY. 2023 BDG Media, Inc. All rights reserved. The Aritzia Community Relief Fund, which was supported by the ongoing loyalty of its customers and the generosity of its suppliers, partners and service providers, reached $20 million (Canadian dollars). This year it's running from August 31 to September 5. No one has been laid off or furloughed at Aritzia to date, due to COVID-19. The fundprovidedfinancial continuity to Aritzias people whoweredirectly or indirectly been affected by its store closures due to COVID-19. "Our goal is to do our part for the global well-being. It beat expectations as it reported a net loss of $26.5 million for the first quarter ended May 31, down from a net income of $16.2 million in the same quarter last year, which ended June 2, 2019. Text HELP for help or STOP to opt out. Calls may be live or prerecorded. Many factors could cause our actual results, level of activity, performance or achievements or future events or developments to differ materially from those expressed or implied by the forward-looking statements, including, without limitation, the factors discussed in the "Risk Factors" section of the Company's annual information form dated May 9, 2019 for the fiscal year ended March 3, 2019 (the "AIF"). While Aritzia is no stranger to designing its own signature brands, it created a limited-edition capsule collection to celebrate an equation at the heart of it all Women to the Power of Women which dropped ahead of International Womens Day, this past March. TnAction Spring 23 just launched. Aritzia's staff and its families through COVID-19, EveryStylishGirl's Career Advancement Directory. The Vancouver-based retailer closed its 96 stores on March 16 and saw a significant decline in sales in the first two weeks of that month. Were extending our Returns & Exchanges policy. Anyone can read Conversations, but to contribute, you should be a registered Torstar account holder. For more information on Afterpay, please see our Afterpay FAQ. To our frontline COVID-19 healthcare heroes, thank you for your fearless service. Let's continue to take care of each other," continued Mr. Hill. Sale items marked with a discount of 50% or greater are final sale. The retailer says it feels it's the best decision for its people, clients, partners and community as a whole. "We are in an unprecedented position to expand our product lines' depth, which includes sizes, length, colors, breadth, [and] new style developments We recognize that additional sizing choices will be important moving forward." See How to Mail Back an Online Return for more information. Aritzia was startedinside the Hill familys80-year-old department store in Vancouver. Insider info on sales, new arrivals and more good stuff. If you purchased an item in-store 10 days before a boutique closure, or through Call & Collect after a boutique closure, you have 14 days to return or exchange at the original boutique of purchase once it has reopened. All employees and students with COVID-19 infection MUST immediately report the COVID diagnosis to their supervisor, and Employee Health (409-747-9172) . "Our goal is to do our part for the global well-being. |, Don't worry, you can opt out any time. In its Q3 results, Aritzia reported that its e-commerce revenue was up 78.5% vs.Q3 last year. It was the culmination of this move, along with Aritzia's excellence in offering "Everyday Luxury," that enabled its e-commerce to grow in excess of 150 percent in just one quarter. All of Aritzia's profits, while we get through this challenging time, will go to the Aritzia CommunityTM Relief Fund to pay our people and support their families. Thanks to our Aritzia Community Health & Safety team and the enormous efforts of so many including each and every one of you there has been no confirmed community-spread of the COVID-19 virus within any of Aritzias spaces. Aritzia has closed all 95 of its stores as a precaution during this coronavirus crisis. Key trends are edited and a curated collection of women's brands, many of which are exclusive to Aritzia, evolve each season. VANCOUVER, March 16, 2020 /PRNewswire/ - Aritzia Inc. ("Aritzia" or "the Company") (TSX: ATZ), a vertically integrated, innovative design house of exclusive fashion brands . The company said it would be offering free shipping and free returns on online orders in the meantime. Aritzia did not request any additional contribution from its customers beyond the entirety of sales for the limited time. More premier locations are becoming available and under increasingly compelling financial terms, he said. Here's what to expect when visiting our boutiques. The retailer says it . Aritzia is well known and deeply loved by its clients in Canada with growing client awareness and affinity in the United States and outside of North America. Aritzia's popular TNA sweatsuit, Photo Credit: Courtesy of Aritzia. Aritzia is significantly increasing precautionary measures to ensure the well-being of its Concierge and Distribution Centre employees. If youre returning multiple items, please try to include all items in one box and use one Return Label (even if they arrived in separate shipments or boxes). Return Processing Times. Walmart's Return PolicyCOVID-19 Changes. After 30 days, we will no longer accept returns. Yes. Hand sanitizer available throughout the boutique, Sanitized product and fitting rooms after each use, Sanitized cash desk and debit terminal after each client, Regular sanitization of surfaces throughout the boutique, Masks are now required in all our boutiques, and we'll continue to provide them to any client who doesn't have their own, Dedicated healthcare professional available for consult. Management of COVID-19 vaccine administration errors and - Alberta No one has been laid off or furloughed at Aritzia to date, due to COVID-19. A copy of the AIF and the Company's other publicly filed documents can be accessed under the Company's profile on the System for Electronic Document Analysis and Retrieval ("SEDAR") at www.sedar.com. If you do not yet have a Torstar account, you can create one now (it is free), Copyright owned or licensed by Toronto Star Newspapers Limited. Aritzia has also enjoyed well-deserved celebrity hype: The Super Puff puffer jacket, which was first released in 2018, has been worn by Ariana Grande, Kendall Jenner, Hailey Bieber, and Margot Robbie, catapulting it to fashion icon status. Aritzia Community Sponsor Package - Diamond, Aritzia Community Sponsor Package - Double Diamond, Aritzia Distributes 10,000 Packs of Leggings and T-Shirts to Healthcare Workers, distributed to those on the front lines of COVID-19. The Company cautions that the list of risk factors and uncertainties described above and in the AIF is not exhaustive and other factors could also adversely affect its results. As Aritzia plans for the future, its new frontiers include opening more storefronts (now that, post-COVID, premier locations now have more compelling financial terms than ever), expanding into new categories (swim and intimates, among others), and procuring new talent. Each Community Sponsor Package consists of two of Aritzias most-loved Tour t-shirts and two pairs of iconic Aritzia Atmosphere leggings all featuring the custom heart-inspired Aritzia Community logo. VANCOUVER - Aritzia Inc. reported a first-quarter loss and revenue drop after temporarily closing all its stores due to COVID-19 health precautions, but the clothing retailer sees an opportunity . Steady, now. Readers are urged to consider the risks, uncertainties and assumptions carefully in evaluating the forward-looking information and are cautioned not to place undue reliance on such information. ), Architectural and interior photography of Aritzia Super World NYC. It wasnt easy seeing all our boutiques closed and the corresponding decline in our revenues and our profitability, said CEO Brian Hill during a conference call with analysts Thursday after the company released its first-quarter financial results. The Aritzia Community Relief Fund was supported by the ongoing loyalty of our customers and the generosity of our suppliers, partners and service providers. In an email to CTV News, the company's senior director of communications said the . In response to the evolving COVID-19 pandemic, Aritzia will be closing all of its retail locations until further notice as of Monday, March 16 th, 2020. We are not able to offer exchanges online. Walmart's Return Policy During COVID-19 Fully Explained - DoNotPay Social distancing guidelines also meant that Aritzia, like many other brands, had to call off Spring/Summer 2020 collection shoots; a move that wound up inadvertently amounting to huge successes. In a year thats been anything but normal, the holiday season offers us a chance to look back on the past 12 months and reflect on the resilient efforts of so many, and of all that weve accomplished together. We work hard to create opportunities for young women to join the workforce and gain skills to grow in multiple career paths because championing, supporting, and growing women in leadership and across all levels of our organization is core to our beliefs., Tasha Tilberg with her twins, wearing the Cause Mom collection, a unique collaboration with Cause We [+] Care, Photo Credit: Courtesy of Aritzia. A Return Label has been provided with your original order. The fund continues to provide financial continuity to our people who have directly or indirectly been affected by our store closures due to COVID-19.