The pandemic should not effect anyone in the medical field with the use of masks and vaccinations. This was not pointed out to me when I signed up for my virtual office. As a result, your current term will end on 31st December 2022. Please contact me directly, at [email protected] so I can quickly assist. how to cancel regus membership/account? : r/smallbusiness - reddit They will ignore your requests and continue to bill you. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. I would like to request you to cancel my membership with you kindly. Can I meet clients or bring a guest into a Regus business lounge? This is a very unprofessional way of handling the situation as this concerns health and safety. After being in my new office they are increasing rent by 8.7%. The activation fee is actually on the front page close to the box you signed confirming that you had read and accepted the agreement and is explicitly detailed. I have now joined acquire and Regus. Regus' Cancellation Policy is not consumer friendly and is made so most of the contract auto-renewl for another 1 year term. While we have successfully purchased and used a lounge access pass via this method back in 2019, we cannot guarantee that your selected lounge will still be open or accepting DragonPass passes in 2021 or beyond due to COVID-19 restrictions. Offer expires 08/31/2014. I would like you to please confirm the receipt of the letter and the cancellation. Advice STAY AWAY, Products used:Virtual office This is to inform you that, unfortunately, I would have to cancel my membership with your club. Askcenter staff for availability and pricing. If you had paid the remaining contract value in full, as you state, your account would not have been sent to a debt collection agency so I would love the opportunity to investigate further but havent been able to identify your account. Michelle Spire Requesting your refund is easy. My experience working with Regus reflects the title of OP`s story: I would never sign a contract with them again, even if they nominally had the office space I needed. Click End Membership. Not sure if I can change the currency in the app. You can call, but they don't know what's going on and have little to no authority to fix the issue. Same here. Zero customer service, particularly regarding billing. Here are the steps Hannah took to get out of her Regus contract: I can imagine that this is the question that anyone who is not a lawyer could ask themselves first. Do you think the lease would end, with no consequences for Regus or the member? I had an error with their billing department which was 100% their fault. Verification can help ensure real people write reviews about real companies. The complaint has been investigated and resolved to the customers satisfaction. Kiran, the second customer service person wrote (12/26/21),"We take renewals very seriously and great care in communicating how the process works. We'll help you find the ideal boardroom to host an event, a private room to interview candidates, or an inspiring space to run a training session. This company is intentionally misleading customers to keep them in contracts. What the heck? Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. Absolutely unacceptable behavior. I wonder if the receptionist thought Hannah`s extensive use of the printer was incompatible with the ordinary use of the office. This will ensure the agreement ends at the current final date and will not renew further. You have a business to run and our objective is to partner with you to help you grow even further. Its perfect in my city (located in central, just besides shopping mall, place is clean and facilities are extremely good). Deplorable behavior by Dr. Carrie Jaffe. Regus Online Account. Platinum membership includes access to an office. Global Customer Service at Regus. Trustpilot is assessing this review in accordance with our flagging process. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. Best wishes, What Regus did: I have tried ending my service with Regus but they won't allow me to end. Regus helps businesses find and create the right workplace for their people. Michelle Spire Copyright 2023 Community Evangelical Church. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). Again, I am an extremely low-maintenance individual that wanted to rent an office for four weeks. The opportunity. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Our virtual offices are available in every major town and city worldwide, so you can represent your business professionally and maximize every opportunity. Guide to the DragonPass lounge membership program. They will email you a confirmation of termination and then charge you again. On processing the end of the agreement in 55 E. Monroe, it triggered an automatic email but the team is currently setting you up in a new centre and our local team-lead will be in touch with you shortly. Hi Shannon, 2.3. A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. Companies like this should be ashamed of themselves that they have manipulate consumers into doing business with them. How regus allowed to get away with their hidden automatic renewal. I am bound to cancel due to an unavoidable circumstance, and I might not be available to participate in any activity organized by the club in the future. Wow, Hi Jane, This is a terrible company only looking to steal from you, Hi Jason, thanks for letting us know about this. If you're after a traditional lounge membership post-COVID, then DragonPass has three options: Classic: US$99/year, includes 1 visit, then US$31pp (A$42) thereafter. We have tried to explain how our agreements work. This may sound like a Debbie-Downer analogy to you, but you have to remember that Regus rents space to business owners who are likely to depend entirely on their business for a living. We are a seasonal business and up until this year it worked for us. Your email address will not be published. Though I discontinued using the office after 11/30/21, I have paid for December. It took Regus about 3 weeks (12/19/21) to respond to my initial inquiry about this, and the response provided no clarity. I signed up less than 30 days ago, and it's been nothing but problems, being charged hundreds of dollars in fees for no reason and when I tried cancelling I was told I'm locked in for two years! If so I might cancel my Regus ASAP as to not forget. Im sorry if you felt the need to escalate this. First of all, it states that the contract will be automatically renewed if you do not indicate in writing that you wish to terminate at the end of the initial term of the contract. I would recommend that anyone considering using this company to think again! You can also choose a coworking or office membership for 5,10, or unlimited days a month. We found a responsible person where we inform her about the problem. The part that upsets me, is that we signed a contract for what we were to pay. I await their reply. Its my understanding a lot of people are using the pandemic to get out of agreements without proper cause and pocket money which should be used for business expenses. Customer service is simply poor. Lorraine Brule If it has been longer than 30 days, please get in touch so we can investigate further. CONSUMER BEWARE! ComplaintsBoard.com is a leading complaint resolution website on the Internet. And again, there is simply no legitimate reason for this. Note: If you`re bored with the legal language, I suggest you skip this section and move on to the part that explains step by step how Hannah got out of her Regus lease. Required fields are marked *. Regus would say that, yes, the payment for July is due [as soon they could possibly get their hands on it]. So, I would like to request you to cancel my membership with you kindly. That contract is illegal because i didnt sign for another year extension, it was theirs but they sneakily lengthen my contract wihout my approval. The additional increase in your monthly fee is due to the annual indexation. I can't do anything then when I cancel they keep charge my account and put me in dept and collecting company contact me. Best, Lorraine Brule Global Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. Let us find the workspace that`s right for you and your team. We have a team of specialists available 24/7 to help you find the best solution for your business. My membership account number with the club is XXXX-XXXX-XXXX-XXXX.I have no complaints regarding your club and the facilities. Community Sales Manager Job in Sherbrooke, QC at Regus Whether you're a student, a recent graduate, or a seasoned professional, we've got you covered. Your termination will be automatically confirmed by email. The global pandemic has hit lots of businesses in different ways. Hi Mike, Im sorry if you felt the need to escalate this. Build your presence fast, anywhere in the world. Desposit/Retainer - $700 Regus customer services ranks as one of the worst I have ever experienced in my professional or personal lives. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. they overcharge u, randomly debited ur bank account and refuse to return it and claim their actions are legal as you already "sign the Terms and conditions" but the truth is u dont sign the T&C. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. This article was previously written by Matt Moffit. For spaces: Go to www.spacesworks.com/feedback and click the I want to report a problem button. They will respond to your inquiry as soon as possible. I signed a virtual office agreement only 2 days ago and after finding out i will have to pay 2 months in advance. Note that the reason Hannah wanted to get out of her Regus contract prematurely was because her company was suffering from the fact that Regus wasn`t able to give her what she had paid for exactly why we imagined that most people who had had bad experiences with Regus had done so. She basically copied and pasted the same response she has given to other customers about the terms and agreement. So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! They charged us for three months after we cancelled in August. Go to this page in your computer's web browser. Not most people, I bet. Hi, is anyone aware if this is still valid and if any issues occurred? Its an automated process. First paragraph It should read your name, subscription or membership number, your address, and postal code and that you want to cancel your membership. A year later I re-opened another account for again a years time. How to Cancel Regus Contract - Community Evangelical Church Are there other similar companies to regus that are less expensive or better? I wonder if its to verify the card or if they are pre-charging me for the first lounge entry. I have been charged for coffee and tea on a monthly basis, even though the coffee and tea machines are not free. Hi Zidan, 16 GBP is the regular Dragonpass price if not registering through MyRegus. I hope you can assist me in terminating my Agreement, effective 12/1/21 and having Regus accept my final payment of $219 on 12/18/21 as final payment in full. At this point, we told Regus that we wanted to terminate our lease for the office because we could not use it for the purposes we had specified and was therefore unnecessary for us. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Orangetheory has a 30-day membership cancellation policy. i made an account a day ago and i tried contacting them to cancel my account. They only communicate via email. Dear Aaron Hawkins,With due respect, I want to inform you that after you receive this letter, please remove my name from the list of members and consider me no longer the Part of the {Name of the Church}. Here is a simple format for writing this letter , To, First of all, it states that the contract will be automatically renewed if you do not indicate in writing that you wish to terminate at the end of the initial term of the contract. We are in the middle of a pandemic in which both our economy and our way of life have changed, and corporations everywhere have had to make unexpected accommodations. Last year I don't want to continue and not lengthening my contract for another year hence i decided not to sign the contract. We use cookies to improve your experience and deliver personalised content. Work from a private office by the day or for 5, 10, or unlimited days a month. We also ensure all reviews are published without moderation. Find workspace. the agent helping me sent an email saying i need to come up with a good reason for them to cancel it. Besides, the facilities provided by you are also impeccable. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. If travelling as a couple do we need 2 memberships? We have been complaining for almost 2 months about a heating issue at our office since we moved in. 2023 Trustpilot, Inc. All rights reserved. i want to cancel they said i cannot. I highly recommend Regus for your professional work. They signed me up for things that I didn't ask for - didn't realize it in the fine print. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. Regus Offers Terms and Conditions Day Office: Quoted price is lowest hourly Day Office rate available. Lorraine Brule In the next paragraph, you should ask the authority for confirmation of cancellation. But what`s hard to find is someone who has actually figured out how to do something about it how to get out of an unwanted Regus contract. You should receive your refund within 30 days after your agreement end date. She said it reverts to a month-to-month, but to review the Membership Agreement. You would have agreed to this by confirming you had read and agreed to the terms and conditions before your account started. If theres a service you dont wish to receive, you can opt out through your online account (www.myregus.com). Once your agreement with us has been renewed, well confirm it via email. My name is Davis Patrick, and please consider this letter as official notice for the cancellation of my membership with your gym. You can provide notice at any time during your agreement term through your online account (www.myregus.com) and your termination will be immediately confirmed, as long as it's in line with the required notice. The answer is: it depends who you ask. What actually are you reasons? Note: soon, regus rep will reply to this post with template answer, try to go off topic and tell lies. Michelle Spire They still continue to send invoices with no one responsible to be there to answer. If youre after a traditional lounge membership post-COVID, then DragonPass has three options: If you only visit about four participating lounges a year, Classic might be your choice. A fixed term agreement is fixed for the term outlined in it; this is not us locking you in, this is how agreements work. Compare them below and choose the right one for your business. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. Our invoices are payable no later than on the 15th day of the month. In the next paragraph, you should ask the authority for confirmation of cancellation. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Membership Cancellation Letter Template Format Sample & Example. Kind regards, Dont believe them they are massive frauds. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Required fields are marked *. The agreement is fixes for a year but circumstances have changed and I have explained that the rent cost will . Avoid this company at all costs, Permanently closed location with 2 days notice, I WOULD NOT RECOMMEND THEM UNLESS YOU REALLY WANT A CONTRACT AND A COMPANY THAT HIDES BEHIND SMALL P, Their sneaky contract are scamming customers. Office Space and Coworking prices are per person per month and are dependent on inventory availability. And, as I am moving to another state, it won't be possible for me to continue with the same. Prior to any renewal, our customers receive courtesy email reminders. Boost your business and gain an instant local presence with a virtual office in Fort Wayne. Unfortunately, on this occasion we were unable to provide it and for this we apologise. Your email address will not be published. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We have sadly been with Regus since 2013. Man, that would be dirty. At Regus, the maintenance of our facilities is very important and we can assure you of our highest standards. Fancy a bit of a hack for lounge access? If payment is not received by the due date, we incur administration in managing your overdue account and, though we would like to avoid charging you for this, we will need to pass on a late fee to you. Pay by the day at discounted rates or choose five, ten, or unlimited days' access a month. Perhaps you can try removing your card details in the Account > Payment Methods section to avoid getting charged after a year (if that fee does indeed exist). I didn't know if the transaction actually went through. Receptionist only can communicate by email, even for the most important things for your business. Could you please email me at [email protected] with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? One such way weve used before, is going through the Gourmet Society x DragonPass portal. The quality of Regus office space is good and available services/appliances were reliable. Also they thretaten u with debt collector and give all ur personal data for them. Besides, the facilities provided by you are also impeccable. In the 12/19 email response, I was told, "once the renewal processed (on Jan 01, 2022) you should be able to terminate the agreement online as normal procedure." I apologise if you are not completely satisfied with the service. Whilst moving is not something you were planning on doing, we often find that leveraging the vast amount of workspace that we manage in Illinois can help us locate an even better workplace for your needs. Most, if not all, companies have an internal collections department or utilize a third party. I am sorry if you feel this way. how to cancel regus membership/account? This company is a massive scam, Tip for consumers:This company is a scam with zero integrity. Create an account to follow your favorite communities and start taking part in conversations. We appreciate your business. They are so disorganized that they are billing for both accounts. Yes, with all coworking and private office bookings, you have unlimited use of the business lounge. We apologise for any inconvenience youve experienced following the closure of the Regus centre in Chicago. Upon receiving your comments, I immediately checked with your centre manager and they confirmed that they have contacted you with a resolution. Michelle Spire The company left an official comment on this complaint. With office and coworking membership, can I keep using the same private office for consecutive days? If you don't reply to that email you get locked into a contract. Where appropriate, well also take steps to prevent the situation from happening again. The other thing you can do is threaten to file a complaint with your local district attorney and be prepared to follow up on it. If processed correctly online, we would not be able to ignore your requests. Using Solstice Conference to link video call to the equipment in a meeting room. Remember that I need to escalate this and if I escalate this it will not be approved.". The app makes it easy for you to do business, allowing you to manage your account and bookings all in one place. Office staff are always friendly. After they acknowledged that it was their system error they still charged me late fees for the time it took them to correct their error in the billing. When you sign up for a monthly experience, you are assured that you can cancel anytime. Membership: 2.3.1. !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. Business Profile for Regus Management Group, LLC - Better Business Bureau It won't go in any direction! I can see those individual prices, but can you expand on how you would join DragonPass for free? Ive been their customers for the past 3 years, paid everything in full. Ending your membership is a simple process: You should log into your Regus account and click on Accounts > Products > End Agreement. We cant guarantee you will be able to use the same office over consecutive days as these are allocated on a first-come, first-served basis, but you can ask the on-site community team if they can help reserve the same office for you on the days you need. Why? Comfortable, professional environments. Then, on 12/26, I received, "In regards to your agreement, a 3 months' notice is required to end the agreement, in which by 30th September 2021. If a business owner needs to use a Regus resource for which they have a contract, but that resource is not available, it could have a massive negative impact on that business` ability to operate, and thus that business owner`s ability to earn income. This letter should be written in a professional, polite, and diplomatic tone with no visible hints of frustration or anger. 3. Membership Usage: Usage is measured in whole days and unused days cannot be carried over to the following month. Unfortunately, it becomes evident to any Regus customer, particularly any short-duration customer with an eye on cost, that the company exists to extort its customers. No refund/credit if less than 5 days. He stumbled across the world of points and premium travel in 2015 and hasnt looked back since. Once a class has ended, no changes can be made . The prices for lounges vary, starting from $14 USD in many Chinese cities to $35 USD in Singapore and Seoul, $40 USD in Dubai and LA, right up to a ridiculous $85 USD in Doha. I had expected to be required to pay for 3 months through 2/28/22. So it seems that a lot of people end up with an extra three-month rent when they probably thought they were done with Regus. I wanted to thank you for your help. Regus Online Account Your e-Certificate is also valid for entry to other DragonPass participating lounges within a year form purchase. Best regards, STAY AWAY FROM REGUS, Join Regus if you want to lose your money. If you need further help, pleasespeak with our team member who is already in touch with you. The offices are comfortable, The office staff are accommodating, always reaching out to help us out. We appreciate your business. If the answer is yes, then, according to this article, Regus could probably terminate the lease immediately, and Hannah would still be required to pay the remaining $3,861 due under that lease. Please email me at [email protected] with your company name and details. Chargeback invoices were billed to you due to the cancellation of valid initial payments from your end. Dear Ms/Mr {Name of the Recipient}, With such a contract, it is likely that most people who have problems with Regus will give up before they even try to break their lease because they assume the bridge is stacked against them. No one would contact me over the phone. Its clear from reading your comments that the main reason for your review is that of your agreement. . Access thousands of business lounges across the world simply turn up and get to work. Yes. How To Write a Cancellation Letter for Membership? Pay by the day at discounted rates or choose five, ten, or unlimited days' access a month. Some lounges cost more than the standard US$31 visit fee for members (especially in Australia and New Zealand), while others actually cost less (such as in Europe). 3 Things to Do When Terminating a Regus Contract - Regu No refund/credit if less than 10 days. Go to. PDF These General Terms and Conditions apply to Office/Co -Working - Regus THEY DECIDED TO TAKE A RANDOM AMOUNT OF 600 FROM MY BANK ACCOUNT AND IT TOOK ME 10 MONTHS TO GET BACK!, THERE IS ALSO A LARGE FEE WHEN YOU LEAVE THE OFFICE THAT THEY NEVER TELL YOU ABOUT!