ADD UP TO 10 LIGHTS. This is a pretty glaring problem. With the continuous improvement of hardware and technology, the Hue sync App is also constantly upgrading. For some problems, it is difficult for you to find solutions online. No, * Image on the television? James - a self-confessed nerd - has owned smart home equipment for close to a decade, and he loves communicating the best ways of setting them up and resolving the various bugs and issues that you'll no doubt come across! So, it would seem I'm the only one having this issue. Hue Sync app shows no signal detected I have a Roku HDMI to input #1 of the Sync Box, and the HDMI out to the TV. The Hue Sync Box is meant to be a hub for HDMI devices and, as some users are reporting, it really needs to be one. Voir les dtails, Clientes internacionales pueden comparer en www.bestbuy.com y enviar sus pedidos a cualquier domicilio o tienda en EE. A brief guide with some of the most common connection errors that you can come across while using the Hue Sync App or physical box. The last step is to install the new Sync app on your Mac or PC. This one is a smart system with lights that reacts to whatever youre playing, whether its a movie, a game, or just music! My Nvidia shield pro works brilliantly . When it is dolby vision the TV shows the image either in HDR or HD (not Dolby Vision), *Dolby Vision works when 4k HDR is on with match content or at any Dolby Vision format? I've got the Philips hue sync box and had an issue with 'not receiving a signal' with my Firestick. It really adds to the experience and may reduce your eye fatigue. It has a power port (and an included power supply) along with four HDMI ports that are designed to accommodate . I have a 4K Apple TV and a Sonos Arc. All you need to do is connect the HDMI port to the primary slot in your TV or media system. I got the same issue. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. This app allows you to do a lot of fun things, it is for both Mac and PC users. Aug 25, 2020 7:50 PM in response to jdo_apple. When one is found, tap. Philips Hue Play Sync Box HDMI Signal Issues [UPDATE: Fix in description] 8,036 views Jun 9, 2020 27 Dislike Share Save Deepak Pradeep 61 subscribers Subscribe UPDATE: I was able to fix. Delete Appdata files, it will be repopulated. Hue uses advanced computer magic to sample your video feed and have the lighting react accordingly. 4. Troubleshooting Ecobee Server Communication Issues. Smart TVs, laptops and iPads, and smartphones are all devices that can usually manage with a connection that occasionally blinks out. How to set up Hue sync box | Philips Hue US All you need to do is rollback the version of the Hue Sync app you are using. Listen for two "power-up" tones a couple of seconds apart. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. The Hue Sync app is a relatively new product and like most new tech comes with its own host of problems. Due to the complexity of the issue and amount of third party variables in the equation, we would recommend you Contact Apple Support. Xbox One X : "No Signal Detected" to my monitor after - Microsoft Community Not only that, but itll also walk you through the steps needed to resolve and fix them easily. 6. Aug 20, 2020 9:53 PM in response to i_rina. Users have reported that connecting the Hue Sync Box through an AP has caused them plenty of trouble. APs are often best used for devices that dont need a 100% steady internet connection. The Hue Sync app has connection issues that seem to revolve around how the app stores data during updates. Few companies will be willing to gamble on new products, especially for technical products, which means that many unpredictable problems will occur. Required fields are marked *. This means that if your home has various Wi-Fi issues, your Hue Sync experience may also have Wi-Fi issues and not work as expected. Related Reading: Having A Dedicated Wi-Fi Network For Your Smart Home Tech. I will tell you some methods to fix it. Is it possible to output Dolby Atmos and Dolby Vision? Press question mark to learn the rest of the keyboard shortcuts. If Apple TV is connected directly to our TV (Sony XR75X90J) we can view Dolby Vision content. You can easily solve that by placing the Wifi router closer to the system or using an ethernet cable because wired connections have better latency than wireless connections. For some problems, it is difficult for you to find solutions online. For that reason, you should always make sure that the WiFi signal reaching the system is strong. As a result, its helpful to keep the old installer files on your computer such as in a specific folder called Hue Sync Apps. For many users, the Hue Sync Box should be ready to use right out of the box. There you have it! For example, if there is any metal in your home that can cause issuers with your Wi-Fi. While Amazon is busy branching out into the world of smart lighting, Philips Hue is heading into the rest of the smart home market. Dolby Vision not working - From apple tv to philips hue sync to LG TV UH7700, User profile for user: Who knows? User profile for user: Hold the option key to show the Library folder. Apps are complicated pieces of software. So have you ever felt like you want to step into the world of your favorite video game? Yes, *Image on the television? New owner. Hue Sync app shows no signal detected : r/Hue - reddit Sometimes your App maybe gets messed up, so it would be having connection issues. How to set up Philips Hue Play HDMI Sync Box - YouTube No response from them. How to Get Dolby Atmos to Pass Through Hue Sync to Enter the password for your Wi-Fi network when prompted. POWER ON AUTOMATICALLY. If your app has been giving you trouble and rolling back updates doesnt seem to change anything, or youre tired of constantly reinstalling the Hue software, you can check to see if its not the apps data that is causing the problem. Create an account to follow your favorite communities and start taking part in conversations. Both the new app and the new physical device have some issues that users are currently working out. It can be for all of your Hue devices. I personally think that how the app stores data during updates cause the Hue Sync app connection problems. All you need to do here is make sure that your Hue Sync Box either connects directly into your TV or into your Audio/Video receiver that then connects into your TV. Apple disclaims any and all liability for the acts, Philips Hue White vs White Ambiance (Difference and Price Comparison), Philips Hue Bridge 1 vs 2 (What Is The Difference Between them? Not when Dolby Vision is showing on TV or selected as default option on Apple TV, *Dolby Vision works when 4k HDR is on with match content or at any Dolby Vision format? Yes (also tried different ports as well), *Cables used: Both RocketFish and Belkin listed above. New technology and new devices will always have some problems for many users. On your PC, search for %appdata% in the taskbar. My Smart Plug Keeps Turning On (or Off) By Itself! Could it be that the Dolby Vision frequencies need to be >30Hz, which are not supported by your LG TV? Look for the HueSync folder and open the Cache folder inside it, then all the contents inside that folder, but dont remove the original folder itself. ), Do Lutron Caseta Switches Work With Philips Hue Bulbs? This guide will tell you why your Hue Sync has connection errors. Thanks for the feedback, I couldnt find any info about the difference between the ports as you have highlighted do you have any further information about this or links where I could find more info? UU. The app will immediately begin searching for a Hue sync box. Apple TV 4K: No Dolby Vision If Connecter to Denon AVR. Now you should ensure that your Philips Hue Sync Box is your main hub for HDMI devices. Your Hue Bridge should already be plugged in, connected to Wi-Fi, and added to your Hue app. Hue uses these connections to create their "surround lighting" experience. Sync your on-screen TV content. My TV will recognize dolby vision if apple TV is connected directly to it, but when I connect it to a hue sync box that is connected to my LG TV the do;by vision shows as active on the apple tv, but my LG TV doesn't show as active HDR is being recognized though Has anyone have the same issue? I have to turn the damn thing on 3 to 4 times for it to recognize my tv ir xbox. Theres another problem that has to do with how you set up your Hue Sync Box. If your Sync Box is connected to a third device then connects to your monitor or TV, then your Hue Sync Box may be lost connection or signal. Europe's busiest forums, with independent news and expert reviews, for TVs, Home Cinema, Hi-Fi, Movies, Gaming, Tech and more. If the new update is crashing your app or causing it to lose its sync all the time, just uninstall and reinstall the previous version. Apple may provide or recommend responses as a possible solution based on the information 2- Connecting directly to TV without using Hue Sync Box. By switching between HDMI devices and turn the sync on or off, you can get the atmosphere setting just right for your at-home dance party, gaming tournament, or cinema night. This software allows the lighting system to react to the media youre playing on your computer or phone. Philips 555227 Overview Sync your Hue smart lights to match what you're watching on TV with the Hue Play HDMI Sync Box from Philips for a full surround lighting experience. Hue Sync is split into 2 products including the Hue Sync App and the Philips Hue Sync box. Im a software developer whose interested in gadgets, homes and DIY, so I have loved seeing smart homes (and home automation) become increasingly popular over the years. , you may have some common issues with it. If you havent done that yet, first install your Hue Bridge. How to Set up a Philips Hue Sync Box with a TV - How-To Geek Or want to be part of a movie? When I deactivate it, my tv starts recognizing Dolby again but the lights stop syncing with the hue device. Press and hold the option key to reveal a Library folder. So basically, the Hue Sync Box will connect to your router with Wi-Fi, and therefore it can see the Hue Bridge (which is also connected to the router). Then you can easily uninstall the latest version and install one of the older versions, and see if that helps. This is a very troublesome problem. ShYnNoK. Philips Hue Verified account @tweethue. zulfikarfrombanbury, call Does Ring Now Offer 24/7 Recordings? No issues so far, but this setup doesn't allow you to use the music sync feature, I dont think. You can check the apps data files. All you need to do is delete inside the files in the Hue Sync app folder, and youre good to go. I recently bought the Denon AVR-X3700H to replace a Sony receiver in our home theater system. Losing Signal While Using Secondary HDMI Ports. "@adamrzanek Thanks for letting us know, are you trying to get the Apple TV to wake up the Sync Box or the Sync Box to Wake up the Apple TV? The Philips Hue app is the most comprehensive way to control, organize, and customize your Philips Hue lights and accessories. When the connection is confirmed, tap Search. (6 Safety Tips). Is your Hue Bridge connected and added to the Hue app? Some users report problems with how the Hue Sync box connects to HDMI and Wi-Fi. Starting to hate the sync box. If it persists, you have two options to consider: If youve downgraded to an older version that used to work back in the day but it doesnt seem to work anymore, the problem is most likely caused by corruption in the cache or the temporary files associated with your device. When the connection is confirmed, tap Search . See all the updates weve made to the Hue sync box to improve the surround lighting experience. User profile for user: Delete this folder. Can Philips Hue Control Other Bulbs or Normal Lights. It shows how bright the bulb can get at 2700 K (White bulbs) or 4000 K (White ambiance or White and color ambiance bulbs). You also need to install the new Sync app on your PC or Mac. Yes, but it only recognizes when it is HDR. Instead, try to connect the system to the primary WiFi router or change the WiFi channel within the router's admin console. *When a bulb displays "Up to" a certain number of lumens in its specifications, it displays the maximum lumen output of the bulb. Can You Control Your AC with a Smart Plug? I have a Roku HDMI to input #1 of the Sync Box, and the HDMI out to the TV. Its really that easy. This seems to be a recurring issue for Hue Sync app users, but thankfully there is a reliable solution that can get things working again. You can try these methods to see if they work. Luckily, when it comes to connection issues, the majority of problems are caused by its means of connection, so you shouldnt have a hard time reconnecting to your lights if you dont have any hardware problems in the box or the lights. The images are in Dutch and have not much meaning other then . You must feel desperate at this time. I'm using AmazonBasics High-Speed HDMI Cable, 6 Feet, 2-Pack - https://www.amazon.com/dp/B014I8SX4Y/ref=cm_sw_r_cp_api_i_ZTCkFbS2ZBDV8UPDATE 2: I was still having issues with the PS4, and fixed that by turning off HDCP in PS4 settings (another solution from @tweethue!). All Rights Reserved. Or experience the music that you are listening to transports you to a different universe? Philips Hue Support - Release Notes Hue Sync Box | Philips Hue US I have mine set up the same but the sync box doesnt automatically start syncing this way and randomly stops working all the time.How did you set everything up in the software? It shows how bright the bulb can get at 2700 K (White bulbs) or 4000 K (White ambiance or White and color ambiance bulbs). Uninstall both Hue and Hue Sync app and reinstalled them. However, with one or two of the latest updates, a lot of users started encountering connectivity issues despite not having any problems before. If you want to use the Hue app, you have to have a Hue bridge and Hue lighting in the room. I've tried to contact Apple Support with no sucess, also Dolby Vision doesn't have a customer support for this. The Philips Hue . Everything that happens on scenario 1 happens here. No, but lights will sync, *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz) Apple TV ALSO IDENTIFIES FREQUENCIES FOR DOLBY VISION ABOVE 30HZ, that my Tv doesn't support (40hz, 50hz, 60hz). I have no problems with any other device . Find the Hue Sync app folder and delete the data inside of that nested folder. You can use them together or separately. can only use Firestick if I plug it in when needed as it appears as always on so can't change to other input. User profile for user: all my movies 4k Hdr atmos are running through shield tv into Denon avr, ps4 into Denon, using the hdmi out 2 into sync box, nothing from sync box to tv. While your sources such as a DVD player, an Apple TV, a console, a cable box, or something else can hook up to the four inputs. Looks like no ones replied in a while. I've also tried to reset my apple tv, reset my Hue Sync Box, change internet set up, update my TV firmware and no success. Sonos Arc / Hue Sync Box / Apple TV4K / Samsung Q7DR and Dolby Atmos I have my devices connected as follows: Apple TV> Hue Sync (port 4)> Samsung TV (HDMI port 1 with Input Signal plus turned . I was redirected to the regular Philips Hue app for this, however my light is not being displayed and I cannot proceed configuration. It requires an HDMI input and Smart TVs dont output the video signal. Good question. Philips Hue on Twitter Continue holding the BIND and EJECT buttons for 10-15 seconds. These are the main things under this set up: *Dolby Vision Enhanced Compability turned on (Hue Box)? My Hue Play HDMI Sync Box just won't work it says, 'signal not detected' on inputs with devices not 'no HDMI input detected" so I get nothing. I hope these methods can help you to solve your problems, if you still dont fix them, please leave a message below, I will reply to you as soon as possible. If the apps data files get messed up, the app can start having performance issues. You are using an out of date browser. You also can wait for the updates from Philips Hue, they can solve this issue quickly as a lot of users will have the same issue. Lets Find Out! Funny thing is that on option 3 apple TV is giving the options (that don't work obviously) for Dolby Vision 40,50 and 60hz, Aug 21, 2020 3:10 PM in response to ShYnNoK. 3. Roku sends signal to tv thru the Sync Box no problem, but the Hue Sync app shows no signal detected, thus no light effects. Press J to jump to the feed. Aug 21, 2020 5:09 PM in response to i_rina. I thought only ports 2 and 4 were confirmed as having the greater bandwidth? I will list some issues to see if you have had them. Philips Hue Play Sync Box Review - MacRumors Users report issues with how the Hue Sync box connects to Wi-Fi and HDMI. There are two of the biggest problems for it. The lights will only work when the content is 4k HD or HDR. Luckily, this problem is solved by removing the corrupted data that the app has stored on your computer or phone. Name the HDMI inputs. Hue Play HDMI Sync Box - HomeSeer Message Board In addition to the software solution, Philips also offers a physical box that takes the frustration of connecting and syncing your devices to the lights out of the equation. Sonos Arc, Apple TV 4K and Dolby Atmos/Vision Setup. Lets go through some of the most common bugs and how you can fix them quickly and easily. Then the out/tv from the Sync box runs to the tv. If you refresh the page, you will see an extra page enabled for the JowiHue plugin, Hue Sync box. This is the case when your Hue Sync Box is connected into a third device that then connects into your TV or monitor. However, if you ever come across one, make sure that you follow this guide to diagnose and solve the problem with ease! Some users reported that the app would lose connectivity as often as once every hour. After doing that, heres how to do that on the three devices: Now that you have a better idea about the common issues with the software app, heres a quick look at some of the issues you might face when you connect to the physical box instead. I've talked to Philips with no success and with LG (who told me that the issue is not with the TV). Other work around is dump appletv and go nvidia shield tv it doesnt sync proper colors with Dolby vision but it puts up some color but it overall works smoother with sync box and you can turn Dolby vision on and off easily, Sep 26, 2020 8:22 AM in response to ShYnNoK. Either way, make sure that the Philips Hue Sync Box is the main hub for your HDMI devices, and youll be all set. Select your Wi-Fi network and tap Connect. Additionally, software problems are typically more common and may require several steps to fix. 7. Philips Hue Sync - Apps on Google Play But the moment that it turns the settings to Dolby Vision, the Hue Lights Sync stops syncing. I have the same problem if I use apple TV straight to the TV. How do you connect the Hue Sync Box directly into the router, since there is no ethernet port? Hook up the ones you won't use the lights with to the TV and the rest to the sync box and you'll be set. It might struggle to sync the Hue lights if your Mac or PC has a weak WiFi signal. Surprisingly, some users also reported connection issues when they use the secondary HDMI port or indirect connections to their media systems. Please ensure that the Hue Sync Box directly connects to your monitor or TV. I dont have either of those options visible in my Apple TV settings when Im told that I should. An example of data being processed may be a unique identifier stored in a cookie. However, the Hue Sync Box really needs that reliable connection. Double-click the HueSync folder to open it, then delete all the contents inside that folder, but dont remove the original folder itself. Does your eye start adapting? Apple TV 4K only sends the standard 4K, in setup 4K dolby vision isnt an option. Ill most likely go ahead and get one, I guess I could always return if it doesnt meet my expectations. One thing you need to know about the Hue Sync Box is that its issues are quite easier to fix than the app. provided; every potential issue may involve several factors not detailed in the conversations Now I find it hard to believe that I could have the exact same issue on both a new box and my existing box. Some users report problems with how the Hue Sync box connects to HDMI and Wi-Fi. I had a similar issue when I first got my Hue sync a month ago, I have 3 devices connected to the sync box, all would show no signal in the app. Internet/Wi-Fi Speeds Are SLOW Since Using Ring Alarm Pro, Philips Hue Lightstrips: Bending, Cutting & Re-Attaching, Ring Camera/Doorbell Lens Has Popped Out? What I've tried: new sync box with Apple TV 4k (reset the Apple TV) and Xbox One S no signal detected; two different sets of cables that worked before new high speed; no signal detected a Roku 4k plugged directly into the box; no signal detected. If the AP is the reason that causes the connection issues, so how to fix it?