A: The Authenticator app collects your GPS information to determine what country you are located in. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. By moving to Safari, the whole sign-in process happens in a single app, allowing you to sign in to the app successfully. This change only affects wearables, so you can still mirror Authenticator notifications from your phone to your wearable device. Alternate options for personal Microsoft account users include: Setting up an alternate sign-in method (SMS or email) by updating your security info from theMicrosoft Account Security page. after reset of settings in iOS by clicking Settings > General > Transfer or Reset Phone > Reset, the push notifications get disabled for Microsoft authenticator. This really really helped me@Martin_Durecall I had to do it go to the Battery Optimizer settings, Select ALL Apps, and find the Authenticator + Google Authenticator apps which to my surprise were ON. Microsoft Authenticator app didn't send any Notification for It works for me. What are the steps? You should also open all your 2FA accounts and see if your old phone is still shown as a valid authentication device; if it is, remove it. When you add a Microsoft account, the app requires network/internet connection. Q: How can I see whichsites are using my identity data? - edited Can Power Companies Remotely Adjust Your Smart Thermostat? It can also be used to sign in to apps and websites that support Microsoft Authenticator. Heres what each permission level will mean for you: Allow while using the app: If you choose this option, youll be prompted to select two more options. You don't need to find this code and enter it because Authenticator finds it automatically in the text message. If your question wasn't answered here, we want to hear from you. The Authenticator app has been working flawlessly for a long time on my iPhone and Apple Watch, but lately it has completely stopped sending notifications and sometimes I have to manually sync to check for an authentication request. Q: When I try to add my account, I get an error message saying The account you're trying to add is not valid at this time. The only thing I see working on the Android app is the countdown random number It is still a very reliable method of securing your online accounts, despite the fact that the app does not support Push Notifications. Allow only while using the app: While youre still accessing the protected resource, every hour, youll need to pull out your device and manually approve the request. A: App Lock helps keep your one-time verification codes, app information, and app settings more secure. Push notifications are an excellent way to keep your users up to date on the most recent content. Microsoft on Tuesday said it's planning to take on one of the biggest advantages Apple products have, introducing new interoperability features to make its Windows 11 software for PCs talk to iPhones in order to display notifications, send messages, and make and receive calls. Tap the Contoso account tile. A: Activity notifications are sent to Authenticator immediately whenever a change is made to your personal Microsoft accounts, helping to keep you more secure. Thank you for writing to Microsoft Community Forums. Check that your phone is not running any malware likearootkit for example. Microsoft said that, as part of its Windows 11 update Tuesday, it'll introduce new features for Android users too, including the ability to activate a Samsung phone's personal hotspot from the computer. How To Enable Push Notifications For Gmail On Android, How To Enable Push Notifications For The Wells Fargo App, The Effect Of Social Media On Productivity, How To Use Social Media To Grow Your Email List. On a side note, can you describe how you were able to define authentication methods per conditional policy? Make surethe accountisregistered for passwordless andisjoined to you work or school. A: In order to use the Microsoft Authenticator App on Android for your work or school account, push notifications for the app must be enabled and Google Play Services and the Google Play Store must be downloaded and enabled. Everything is correctly set in my MS account, 2 steps verification, and the Android app Microsoft Authenticator. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. When I go back to the iOS app, I get stuck. Q: How do I make Authenticator the default autofill provider on my phone? The app notification issue appear on iOS and Android? For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. 2.If you give some error log, try to change network, try to use 4G or other WIFI network. Q: Why am I getting notifications about my account activity? If youre concerned about whats actually backed up, its pretty straightforward. All Rights Reserved. Dec 14 2021 Authenticator doesnt send Push notifications to iPhone or Watch Cloud and network security: Your passwords on the cloud are encrypted and decrypted only when they reach your device. If you have an Apple device, the ID.me Authenticator app is the best option. Next, youll need to install Microsoft Authenticator on your new phone. Can I continue authenticating using the app? Run at startup. If you have an Android device, the ID.me Authenticator app is the best option. The one exception to this restriction is when your employee or student adds their work or school account into Microsoft cloud-based two-step verification as anexternal or third-party account. Use Microsoft Authenticator option does not send notifications to my Authenticator creates an encrypted JSON Web Encryption blob (JWE) file using AES-256. Q: What information can Authenticator autofill for me? Designed to make shopping easier. If you have any other questions about Microsoft Authenticator APP, welcome to post back here. Notifications won't work for third-party accounts, like Google or Facebook. Also, my MS Authenticator does not receive any notifications. To try to fix this, we recommend you select theSafariicon on the bottom right side of the screen while signing in to your mail app. Microsoft Authenticator not working, after getting a new phone Make sure the device hashardware encryption enabled. I am now receiving notifications as expected and all approvals are working. This allows you to quickly and easily verify that the sign-in is legitimate, and helps to keep your accounts safe from unauthorized access. A: Authenticator app already provides a high level of security for two-step verification and account management, and the same high security bar is also extended to managing your passwords. Control vibration. How do I make sure notifications don't continue to go to my old device? No real company should ever ask you to read your verification code to them over the telephone - especially if they called you. In the Backup section, toggle-On Cloud Backup on an Android phone, or iCloud Backup on an iPhone. The battery optimization setting for the Android app is set to Not optimized. Notifications can be sent all the time. If you don't get notifications at all, you should check the following conditions: Is your phone in Do Not Disturb or Quiet mode? A: The Authenticator app now securely stores and auto-fills passwords on apps and websites you visit on your phone. I disabled them and I not can see the Approve and Deny pop ups for Microsoft Auth app. Join 425,000 subscribers and get a daily digest of news, geek trivia, and our feature articles. On these devices, Authenticator is automatically registered as a device administrator. A: Sites that request your Verified ID will show up in the usage history in the details of your Verified ID card. You can use Autofill to sync and autofill your passwords on your iOS and Android devices. Open Microsoft Authenticator on your old phone, go to Settings, and enable cloud backups. 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All rights reserved. On my Android phone, I go Settings > Notifications > Authenticator > All Notifications (under Categories) which opens which notifications make noise, which show on the lock screen etc. After that, you should start receiving push notifications from the Authenticator app. How To Enable Push Notifications For Microsoft Authenticator Enterprises can only enable passwords autofill for all or none of their employees at this time. If not, it could be a problem with the network connections on your phone, or the notifications channel from Android or Apple. How to Run Your Own DNS Server on Your Local Network, How to Check If the Docker Daemon or a Container Is Running, How to Manage an SSH Config File in Windows and Linux, How to View Kubernetes Pod Logs With Kubectl, How to Run GUI Applications in a Docker Container. It said that I was supposed to go to MS Authenticator, to authenticate my login to my . Since we launched in 2006, our articles have been read billions of times. 1. For more info, see theBackup and recover account credentials with Authenticatorarticle. Passwords are synced over an SSL-protected HTTPS connection, which helps prevent an attacker from eavesdropping on sensitive data when it is being synced. I have not uninstalled the app from the old phone because I wanted to test it first. Keep only while using: While youre still accessing the protected resource, every hour, youll need to pull out your device and manually approve the request. You will need to go to Settings and manually enable the permission. I did find some more notification settings for the app when I drilled down further, maybe I mucked with one of those. Apple popularized many sync and messaging technologies for smartphones, particularly through its iMessage service for texting and iCloud service for photos, documents, contacts and calendars. https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40, --please don't forget to upvote and Accept as answer if the reply is helpful--. This does not sound like a problem specific to CSP Partners where this community is set up for, but more like a problem with a personal Microsoft Account outside of the scope of this forum. Sign-in with this account on the device registration page, then try enabling passwordless for the account. Usually,you'll use your device's camera to capture a QR code on the site to geta new Verified ID, or a verification of an ID already on your device. He's also worked as a trainer, technical support person, delivery manager, system administrator, and in other roles that involve getting people and technology to work together. Youll need to share your location once every hour to ensure you are still within a country where you are allowed to access the resource. The problem persists. WhatdoIdo? If yes, remove the problematic account from your app, add it again allowing notifications, and see if that fixes the problem. The app requires this permission to search for work or school Microsoft accounts on your phone and add them to the app for you. Now I have new phone and after installing I am trying to log in and it requests approval of a notification that never arrives, I also cannot log in on any other app like Teams, Outlook, etc because it requires as well approval of notification from Authenticator, that doesn't pop up either. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. I would suggest you contact Microsoft support directly - Contact Us - Microsoft Support- if you can't get access to a browser where you can log in to account.microsoft.com and use the available options to reset your authentication methods. A: Yes, Autofill for yourpersonal Microsoft accountsnow works for most enterprise users even when a work or school account is added to the Authenticator app. My phone have been stolen, I had work account logged in there. Full network access. A: Authenticator can autofill usernames and passwords on sites and apps you visit on your phone. How to Move Microsoft Authenticator to a New Phone - How-To Geek What is SSH Agent Forwarding and How Do You Use It? Then sign on with recovery account to do the restore. For example, say you set up 2FA on the Gmail account [email protected] in Authenticator on your new phone. If it's a bug of Microsoft Authenticator 6.1.4, on Android 5.0.2 hope they'll fix it ASAP. Spice up your small talk with the latest tech news, products and reviews. Follow the iOS prompts to grant that permission. Beam) I click on "UseMicrosoft Authenticator" but no notification is sent to the smartphone Android 5.0.2 (LG G2 Europe H3G), even if I open the app. This can be done a lot better! Read the contents of your storage. I haven't been getting my verification notifications since I got my new phone a while back, and I couldn't get the code sent to my number then bc my old phone was messed up so I had to change the number to another phone to get the code and then it said that bc I have tried to many times it still wouldn't let me log into my account!! Your accounts will then be backed up to the Microsoft account you used when you first set up Microsoft Authenticator. This behavior doesn't make sense to me. Not sure why but much less of a problem than not receiving the request. Reinstalling doesn't work either. For the Outlook account, youd follow the same steps. To authenticate a user, push notifications confirm that the device registered with the authentication system is in his or her possession. The in-app browser does not utilize ATS so we can continue to support federated cloud scenarios for customers without interruption. If you register your device with your organization, your organization can change this policy on your phone. A: Press OK to dismiss the message and then go to Settings and make sure push notifications are enabled and you have network connectivity. You must both delete the app from your old device AND tell Microsoft or your organization to forget and unregister the old device. https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40, --please don't forget to upvote and Accept as answer if the reply is helpful--. A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. A: The active verification code changes every 30 seconds so that if somebody were to learn what code you used to verify your sign in yesterday, or even a minute ago, they wouldn't be able to use that code to get into your account. Unlike a password, we don't want you to remember this number. Your account and usernames, verification code, and various metadata, such as the time at which the backup was created, will all be included. Then, when you go back to the application or service you were signing into, the service is still waiting for approval from the app. Dec 14 2021 A:To add a work or school account for passwordless or two-step verification, select the +button in the top right corner of Microsoft Authenticator > Work or school account> Sign inand complete the authentication on your device to add your account. Finally there is also an option to reset password and security information all together:Recover your account (live.com), Authenticator app isn't receiving notifications to approve log in on my laptop. This affects both personal and work/school accounts. Personal use works every time. This data is stored on your device and can be removed by removing your account. Therefore, having the phone and approving the request meets the criteria for the second step of verification. This will remove passwords and other autofill data from the device. Some work and school accounts require an additional PIN whenever you verify your identity. To learn more on how to allow Autofill for your organization, see Autofill for IT admins. You can turn App Lock on or off on the Authenticator Settings page. These modes can prevent apps from sending notifications. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. Your accounts will then automatically be added to Microsoft Authenticator on your new one. It is grey out on the app so I cant get my code that I need. I have an issue with MFA, my customers are setup to use Microsoft Authentication Mobile App, all of them have chosen to authenticate through the OATH token, they have been connecting successfully, but this week most of them are receiving this error "Unable to reach the server, please verify internet connectivity", the MFA server is up and running! A:SelecttheI cant see numberoptiononthenotificationsoyoucanseethesign-inscreenandthenumberyouneedtoselect.