I am stuck at this gym as it is the only ladies gym so there is deffinately a market for one . Amazing staff who always smile when I'm swiping in and are always ready to help. Its not worth the money that I am paying now. I paid for a year membership and at that point had several months left. CON's / The gym is a mess! And update your website!!!! It wasnt until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had Permanently Closed. Pay for a trustworthy gym that obeys the law so you get the proper financial protections. TruGym in maidstone closed, without notification , just came in to gym like any other day to be greeted with this lovely message on the door.. "Maidstone is closing from 18th may 2022, we appreciate all the support members have given however the club has been forced to close for all queries regarding membership please email maidstoneATtrugym.co.uk" They have taken my direct debit the next day .. and im absolutely sure i will not get that money back.. absolute audacity ! TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 3 of 14 TruGym Reviews 268 Poor 2.2 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 2.2 total 29% 17% 12% 2-star 8% 1-star 34% Filter Sort: Most relevant MD Mr Darren Noble 28 reviews GB 3 Jun 2021 Hello guys so I've just been to nosy With an attitude like this it will surely be closing down soon. This year I registered again with a different email address. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 4 of 13 Already too busy at peak times and recruiting for new members at local university.AC is not good enough during Summer months. Head office failed to respond to emails! Suggested companies are based on peoples browsing tendencies. Gym was great but suddenly closed down with little more than a note on the door. The gym itself is great value for money and I don't actually have a problem with the gym or the staff. I've always felt so welcome at TruGym and enjoy making my daily trips. Your experience matters. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. They are young, inexperienced and basically don't want to be there. Huddersfield gym- horrible service, old gym equipment. Most staff are very polite. The facilities are fantastic and the variety of classes included in the price makes it well worth the money. !Poor service. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 6 of 13 How many stars would you give TruGym? Unfortunately the toilets are dirty and shabby would really do with a facelift.Would be good with an online class booking system. I went home and promptly sent another email to the address he gave me with all my details as an attachment, which promptly bounced back. Unfortunately, altough I think the Gym itself is ok, I would advise everyone to avoid signing up with them due to their payment company. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 2 of 14 2023 Trustpilot, Inc. All rights reserved. Could not be happier since I have moved to truegym The classes are run by professional instructors that continue to coach and push you during your class, Very clean and the staff are very helpful but its far to busy at peak times you have to wait to use most of the weights and machines cheers graham jones. I know several members have request a standing calf raising machine. Women friendly gym helpful happy staff happy to help however the studio at the gym is not very big so very difficult to get to any of the classes. I use both the free weights, machines and also classes. Members are then promised refunds on annual contacts which haven't materialised and monthly payments have continued to be taken after the branches have shut. The classes are great, but tend to be morning or tea/time evening, and not much early afternoon when I'm free.Overall I'm very happy with trugym! Read Customer Service Reviews of trugym.co.uk | 3 of 14 - Trustpilot I use both the free weights, machines and also classes. It does seem that there are other members who have also not been refunded. Save your money, go elsewhere. Totally disgusted with the service offered with no thought or effort of building a customer relationship. Plus, you avoid the $5 phone payment processing fee. They informed me of a 30 day notice period and promised me they actually will cancel my membership now. This week i have attended a tone class and a body pump, both were identicle. 15.99 was taken out of my account for many Many Months and I never had chance to cancel my DD either I emailed them requesting to freeze or cancel my Membership in Aug 2018. I then get an email in May saying I would be charged 14 per month. Your experience matters. LACK OF CUSTOMER COMMUNICATIONI absolutely love TruGym and spending time there. The only this is that this is an extremely busy gym as it is luton's best ladies only gym. Dont join the gym. I went a few times a week and they were welcoming and a great bunch of people. Your experience matters. Great gym, always really clean. Voice your opinion today and hear what 263 customers have already said. Here are 8 tips for writing great reviews. This company (Harlands) has been on watchdog for their immoral, and illegal practice, but they still try and extort money they are not entitled to by intimidation. Otherwise I would give it a five star rating. No contract options, student memberships, corporate offers, or pay for the year up front. Consistently fail to keep to their own opening and closing times. Dreadful management of memberships Id avoid this company and invest elsewhere! Poor poor POOR.So unhappy I've been unfairly charged for 3 months membership when I haven't been since maybe Feb, if AT ALL this year (it's now October). Having moved from another club where I paid more than double the price and much later opening times and had to give 3 months notice to leave - although there was a pool - thought Id try. Our gyms come with either a sauna or steam room (some have both!) Great equipment and when broken is fixed quickly. Your experience matters. Here are 8 tips for writing great reviews. I appreciate that it is a budget gym and the range of equipment is adequate. as a regular memeber of this gym i feel it as it is my responsibility. We use dedicated people and clever technology to safeguard our platform. I contacted them several times by phone and email, to no avail, so eventually paid 5 for duplicate bank statements to prove the removal of my money and went to the gym to sort it out. We also ensure all reviews are published without moderation. We use dedicated people and clever technology to safeguard our platform. I dont think a company who can close a centre without notice and not refund members but somehow have other centres opened and are opening more?? Verification can help ensure real people write reviews about real companies. It is quite literally impossible to make a complaint or voice any issue and actually receive a response from this terrible company!! How many stars would you give TruGym? I booked a class and turned up- my first ever time there, only to be told I got it wrongI have a confirmation email for the correct time and date that I arrived onturns out they had cancelled or moved the session - nice of someone to let me know. How many stars would you give TruGym? After I produced the evidence that I collected about the instructor, the gym have eventually cancelled the contract. How many stars would you give TruGym? The atmosphere in the gym has probably been the best part of going there as it motivated and helped you stay focused when you get there. The gym itself , there is a broken window that has been broken for months and still not fixed the equipment has been there before the company took over which is about 6 years so machines are more than 10 years old . When it comes to growing a business, reputation is everything. Was told by receptionist I could only had a brief tour and if I wanted to try out any equipment I would have to pay for a day pass 16. Staff ensure that this is respected and will always ensure that they take in to consideration members wishes. It goes against our guidelines to offer incentives for reviews. Trugym chatham disgraceful customer service.ThIs gym was still not open dispite date after date of saying it would be.using the excuse it's a health and safety issue.For a company that has fingers in a number of pies mostly gyms,you would think they would get it right.To make matters worse they only informed some members How many stars would you give TruGym? Try to greet customers with a smile and always be courteous and respectful. The Gym is crowded all the time. In good faith I paid to join up to Gillingham new trugym back in October 2014, it was advertised to be opening early November 2014. I go to the gym because its an only female gym, however its extremly dirty. The gym gets well overcrowded, especially in the free weights area where training equipment is placed too close to each other that could easily lead to accidents. Save your money, go elsewhere. Incompetent, uncaring staff with zero customer service skills, and a VERY convoluted way of paying and refunding..seriously considering court action now. Poorly managed, as I hardly see any staff attending to stray weights left behind by users or instructing users to put their weights back after use. Please bear in mind that was at 18:30 in the evening and I only wanted to try for an hour. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Companies can ask for reviews via automatic invitations. I posted on twitter but was never provided with a response, when I finally got fed up I requested a refund due to the terrible customer service that I had received. The Stockton site seems to be run on a shoestring. I'd be in two minds about renewing my membership next year. Your experience matters. It goes against our guidelines to offer incentives for reviews. I tried conversing with someone on their FB page but they were clueless as well, telling me 'i hope things have been resolved??' Anyone can write a Trustpilot review. I wouldn't approach them as they're working with people when I see them.There is never a queue for equipment apart from the floor mat area. 14 Customer Service Resume Examples for 2023. Setting up Induction classes on weekends gives chances for working women to cope upRegards,Bhavana. All rights reserved. I signed up back in August, waiting absolutely ages for it to open. Needs improving but here is hoping it gets there! Nice staff but theres broken lockers, broken equipment and broken glass window and broken changing room locks and shower locksShower doors have soap scum all over them.No light in 2 of the showers and in the steam room.The place needs repairing. why have staff who cant help you on how to use equipment.Asked Hayley staff on Friday for help and she said she did not know how to use the equipment.How can she not know how to use the equipment when she is prompting the gym as she is staff.All she did was sat down and eat and not help at all. Staff members were a mix bag. Join the 261 people who've already contributed. I have returned to the gym since the classes started up again, I am happy with the distancing and cleanliness however the standards of the classes are poor, normally they are run by independent trainers but in the move to save money they are run by existing staff. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk The staff, although minimal, are friendly and helpful. It does seem that there are other members who have also not been refunded. Our 2022 Transparency . Good day, I have just renewed my contract after 15 months. The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! Pay a little bit more and go somewhere decent ! Jamie (Manager) advises staff to continue informing customers that your vehicles are safe while using premises, due to the gym car park being protected with CCTV cameras. Appalling is an understatement for IpswichBe happy when my contract is up in October .Second hand kit ( I suspect from the closed Portsmouth gym)Leaking roof with buckets underneath. The changing rooms are always clean and the same for the showers! A wide variety of equipment to suit your personal needs. TrugymStop taking payments from new customers when you know full well that you are closed !!!! We use dedicated people and clever technology to safeguard our platform. I find the booking system for classes difficult to work out which is why I havent booked any yet. Gym classes are good but the automatic showers could come on for longer as Ive yet to meet anyone who can shower in 4 seconds. Suggested companies are based on peoples browsing tendencies. Completely unresponsive to emails. It was a great gym to start off my journey on becoming the best version of my self. Joined new TruGym in Gateshead at the beginning of the year as the gym opened covid lockdown forced the gyms to close. Most of the equipment is very old and remains unfixed for long periods of time. This gym is great! The staff are friendly and the gym is very tidy. They are now pursuing me for 234 claiming I never cancelled. It's not worth the membership money.You are better off going to the non-contract gyms you can cancel anytime and who also have new and maintained equipment. And maybe something on the wall with ideas for kettle bells and how to use the other equipment as there is a lot that I am not sure how to use. Trugym is just at the level that suits me. They want you to sign up to a 12 month contract with the promise you can freeze free of charge. Staff are brilliant and very helpful. Bit apprehensive being a female in my 50s. Don't make the same mistake I did, seems a lot of their branches go under at a moments notice. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. No warning, no contact via letter or email. trugym customer service Trugym luton are refusing to refund me 200 of my hard earned cash! Very clean with a good atmosphere and equiptment maintained to high levels. it's never the same amount and do not expect any sort of customer service! Management ineffective and ambivalent. It goes against our guidelines to offer incentives for reviews. Apparently it broke down three years ago and has not been fixed. I'm nearly 50 and I feel totally comfortable there as there is a mix of all ages and fitness levels using the gym. Here are 8 tips for writing great reviews. Any attempt to contact head office is ignored. Literally just paid for a day pass as the website said they were still open at stevenage. Not helpful at all. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 5 of 14 If you like swimming, prepare to be hugely disappointed! It has been three weeks and no one has been in touch. Staff were non empathetic and unhelpful following the incident. Weekends could do with music on a bit louder.Only real downside is weekday afternoons when classes are on, the music they have on for them is far too loud, u cant hear ya own music coz of this, which is pretty annoying or wud of been 5*. There is upbeat music playing that's not too loud, TVs with different channels with subtitles. Not a problem there are always teething problems. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The toilets are extremely dirty as well as the showers. Not only would this make their car park look busy, it would attract more customers, but for the most of the time it is empty and no wonder. Awful!!! I will probably be ending my membership soon and going to a cheaper competitor.Sauna and steam room is really nice, it's a shame the equipment is old and dirty. They put on load music then procede to shout over it. so you can relax after your workout. Broken equipment takes a long time to be repaired. Stockton On Tees - AVOID!! When the pool isn't packed out with kids' lessons or totally closed off for Aqua Swim, it is a free-for-all in the pool - There is no lane discipline whatsoever, young teenage boys messing around throwing each other into the pool and balancing on each other whilst bashing into people who just want to swim. If you are looking for fluffy towels and a 5 star experience this is not your place. Please consider an 11pm closing time in line with Monday-Friday or a 24/7 access with swipe cards for members. Absolutely the poorest new customer relationships ever!! trugym customer service. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Was told by receptionist I could only had a brief tour and if I wanted to try out any equipment I would have to pay for a day pass 16. There should be staff that keep it neat and tidy, and there are never any connection clips on the multigyms. How many stars would you give TruGym? [email protected] +1-408-834-0167; trugym customer service. Be proactive by paying attention to the customer's needs and offering help or recommendations . Thanks. Ash showed me around when i started and explained each machine and how it would benefit me, he is always willing to give a good service and always rises the spirits when i feel like im about to give up! We'll then contact Harlands on your behalf to get this resolved. We also ensure all reviews are published without moderation. Would definitely recommend to a friend especially with the ladies only facility. The gym at Stockton is drastically in need of input.There is NO air conditioning, which wouldn't be so bad but the windows don't open either, so it's mafting. I was asked if Id like to suspend or cancel my membership. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Fitness & Weight Lifting Fitness centre TruGym TruGym Reviews 272 Poor 2.0 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 29% 17% 12% 2-star 8% 1-star 34% Filter Sort: Most relevant Waleed 1 review GB 5 days ago Huddersfield gym- horrible service People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Your experience matters. Don't make the same mistake I did, seems a lot of their branches go under at a moments notice. Variety of machines,locker rooms are always clean and tidy,Staff are polite and helpful when needed. Companies can ask for reviews via automatic invitations. A certain number of members have little respect for their club or for other members but there arent enough staff to encourage increased respect. The only area of improvement I can think of would be ensuring there is enough roll in the spin room to wipe down our bikes afterwards instead of having to hunt for some in the gym floor. The machines, if broken are repaired quickly. After further investigation and a recorded admission from the instructor - I discovered that he was not actually a qualified Les Mills instructor. Even a reminder email could have helped, Never join this gym, Its not good. Needs upgrading but brilliant staffThe gym equipment needs upgrading and steam sauna not in use for long time therefore it needs attention.Ewelina member of staff brilliant friendly helpful ,knowledgeable.She made me feel very comfortable.She should definitely be promoted as she got the right attitude for the job. Members are then promised refunds on annual contacts which haven't materialised and monthly payments have continued to be taken after the branches have shut. Your experience matters. *Paying your bill on the phone with a customer service representative incurs a $5 processing fee. The TruGym in Uxbridge closed without warning and we're still taking payments AND bookings. 14 Customer Service Resume Examples for 2023 - beamjobs.com Absolute disgrace of a place rude obese staff. Awful!! The showers always break down the toilet doors are broken and one of the toilets leaned to the side. FLEXIBLE MEMBERSHIP OPTIONS No contract options, student memberships, corporate offers, or pay for the year up front. We use dedicated people and clever technology to safeguard our platform. Maybe they could squeeze in another floor mat area near the gym balls. Many thanks, I've been going to the gym in Luton for few months , staff is rude and not helpful at all, even thou it's a women only gym they will allow men to walk in with a minute notice after complaining i've been ignored and treated rudely.Cancelled my membership and direct debit has been still taking off my account every month.Customer service hard to contact still fighting for refund and stopping the direct debit .Terrible experience, Have been going to this gym before it was called fitness first and this so called company took it over . The gym has alwaysbeen very untidy, with buckets everywhere to catch leaks from the ceiling, and the pool has alwaysfelt like a iceplunge bath, we actually couldn'tuse the pool from October last year until this month as it was so cold and all the staff ever said was "the boilers broke" yet the jacuzzi was warm, when i asked them to explain how this was possible, i just got looked at like i was from a different planet. Training and fitness levels catered for the individual. Having booked online, I would have expected an email letting me know. Submit an enquiry or refer a friend to truGym today! | Read 101-120 Reviews out of 258 I choose at this time to cancel our memberships and truGym continued to take money from my account. A couple of points - the changing rooms are often dirty due to disrespectful members and the showers could be set on a longer timer as they are not great. Staff come across rude and unapproachable. The day before, my payment had been taken. Told the main desk I was receiving a poor service from my current gym and would like to try out the Thorpe bay facilitys for an hour to see if I liked it. PREMIUM EQUIPMENT Pool full of screaming kids. How many stars would you give TruGym? Always clean but sometimes have to ask for blue roll on weekends bit slow to get machines fixed but theres always an alternative.. the lass that works there weekday afternoons is an excellent example of how gym staff should be, always fills you with motivation and always full of beans (Marie) . Good luck TruGym you are going to need it! We take reports like this very seriously and I can assure you that we will be conducting a full investigation into the matter.Thanks, The truGym Team, Rubbish customer service. And parking right outside that's free!! I would think twice if you were thinking of joining, I feel like they just want your money and really don't care too much about the customer. We use dedicated people and clever technology to safeguard our platform. Now they demanding me aggressively to pay 225 bc of THEIR mistake. Like a sauna. This review is on the company and not the local gym. I came to the gym yesterday in the evening and I asked about the timetable and the classes as I am new to the gym. After a few weeks of this i started to get upset. Corporate Membership - truGym Poorly managed, as I hardly see any staff attending to stray weights left behind by users or instructing users to put their weights back after use. How many stars would you give TruGym? It wasn't until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had 'Permanently Closed'. beyond me , they have sullied their name. Anyone can write a Trustpilot review. I asked for complaints procedure for head office and that was also denied. We use dedicated people and clever technology to safeguard our platform. Anyway, the gym dirty, the showers smell sickening, the cleaners are rude AF and the machines are broken. Joke of a place. If however, you are looking for somewhere open early to late that has a lot of gym equipment, classes, spin and friendly staff for less than 5 a week then this is your place.The only minus for me personally is that they close at 8pm at the weekends. Join the 261 people who've already contributed. Anyone can write a Trustpilot review. Absolutely the poorest new customer relationships ever!! Join the 266 people who've already contributed. Unless you plan on joining trugym for the rest of your life, I'd find somewhere else Or work out in the park, where there is no membership fee or poor customer service. I've been emailing the headquarters with no response for 2 weeks and there's ZERO guidance on their website or online for who to contact (other than your local gym) or how.